Mobile Work Order Management for SAP Systems
Key Features of SAP Work Manager 6.1
Current release of SAP Work Manager offers a great range of functionality:
- Access to asset location, repair history, work order details and materials needed in real time
- View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
- Create Notifications, Tasks, Items and Activities
- View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
- View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
- Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
- Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
- View equipment, functional locations, characteristics, measuring points, measurement readings.
- Report Time & Attendance (CATS)
- Integration with ESRI GIS
- Integration with SAP 3D Visual Enterprise
- ERP Customer Service component
- Meter Management component
- Crew Management component
- Support on SMP 3.0 Platform
- Optimized User Interface
Work Manager 6.1 components
Please note that all of listed components below are optional .
1) Meter Management Component
When Meter Management Component add-on component is implemented
it adds the following functionality to the core Work Manager application:-
- Install meters (technical and full installations)
- Remove Meters (technical and full removal)
- Replace meters (full replacement)
- Meter repair
- Non-periodic meter readings
2) Customer Service Component
When Customer Service Component add-on component is implemented
it adds the following functionality to the core Work Manager application:-
Basic customer information, including contact and address information
- Details of technicians’ service engagements with the customer
- Details of business partners for the customer
- Provides technicians access to contract and warranty information for the customer
- Related work order information
- Install base information on core components consisting of infrastructure information relevant to the work order
- Mapping functionality for both customer address and partner address
3) Crew Management Component
When Crew Management Component add-on component is implemented
it adds the following functionality to the core Work Manager application:-
It allows supervisors and team leaders to manage their crew
- Add, remove, and select crew technicians
- Add, remove, and select vehicles
- Track vehicle usage through vehicle odometer readings
- Report, review, and approve time for crew
SAP Work Manager 6.1 release notes
2031174 - Software Release Note - SAP Work Manager 6.1
2017941 - Release Restrictions Note - SAP Work Manager 6.1
1936034 - SAP Work Manager ABAP AddOn Installation Master Note
Deployment options :-
- Work Manager base without LAM
- Work Manager base with LAM
- Work Manager base with Crew Management
- Work Manager with Meter Management
- Work Manager with Customer Service
SAP Work Manager Software Pre Requisites
1) Work Manager 6.1 Base Version (Without Inspection Rounds and LAM (SAP ERP 6.0 System with EHP4 or below)
Install the following ABAP AddOns in ERP System:
SMFND 610_700 with Support Package 03
SMERP 610_700 with Support Package 03
BC set to activate:
/SMERP/SAP_WORK_MANAGER_61_REF : SAP Work Manager 6.1.0 BC Set - Reference
2) Work Manager 6.1 with LAM & Inspection Rounds (SAP ERP 6.0 System with EHP5 or above)
Install the following ABAP AddOns in ERP System:
- SMFND 610_700 with Support Package 03
- SMERP 610_700 with Support Package 03
BC set to activate:
/SMERP/SAP_WORKMGR_61_EHP5_REF : SAP Work Manager 6.1.0 for EHP5 with LAM BC Set - Reference
3) Base SAP Work Manager 6.1 with Meter Management Component 1.5 ( SAP ERP 6.0 Component IS-UT 600 Support Package 15 (or higher) with Enhancement Package 0 (or higher) )
Install the following ABAP AddOns in ERP System:
- SMFND 610_700 with Support Package 03
- SMERP 610_700 with Support Package 03
- SMISU 610_700 with Support Package 03
BC set to activate:
/SMISU/SAP_METER_MGMNT_15_REF : SAP Meter Management 1.5 BC Set - Reference
4) Base SAP Work Manager 6.1 with ERP Customer Service Component 2.0 (Customer Service Component 2.0)
SMFND 610_700 with Support Package 03
SMERP 610_700 with Support Package 03
BC set to activate:
/SMERP/SAP_CUST_SERVICE_20_REF : SAP Customer Service 2.0 BC Set - Reference
NOTE: Linear Asset Management (LAM) is not supported by SAP Customer Service 2.0 application.
5) Base SAP Work Manager 6.1 with Crew Management
Install the base SAP Work Manager 6.1 Add-on as in option 1) or 2).There is no specific BC set activation required for crew Management other than importing some Agentry changes. Please refer "SAP Work Manager Add-on component installation version 6.1" for additional details.
Upgrade from existing Work Manager 6.0 SAP ABAP Add-On
- SMFND 610_700 Installation Package
- SMFND 610_700 Upgrade Package
Reference notes:
1936049- How to upgrade ABAP AddOn SYCLO 3XX_700 to SMCRM 610_700 (Steps are similar for Work Manager 6.1)
1828657 to get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.
SAP ABAP Add-On download links
service.sap.com/SWDC
SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1
POST Installation switch activation
Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM - (SFW5)
Work Manager 6.1 Documentation
For the latest version of the installation guide and documentation, see the SAP Service Marketplace at http://service.sap.com/instguides -> SAP Components -> SAP Work Manager.
Additional SAP notes for Work Manager 6.1:-
1828657 - To get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.
1982598 - GIS Integration Support for Mobile AddOn 6.10 for further integration details
1936034 - SAP Work Manager ABAP AddOn Installation Master Note
Quick Start Guide: SAP Work Manager 6.X with SMP (Agentry)
