Universe Designer – Launch Issue

Universe Designer- Launch Issue

Symptom

• Cannot log in to Universe Designer
• Error when logging into Designer.
• Error: Internal error: “Open Session: Unexpected error”

Reproducing the Issue

• Launch universe designer
• Enter user credentials.

Environment

• SAP BusinessObjects Business Intelligence platform 4. x
• Universe Designer XI 4. x

Cause

• The user login information files have become corrupted.

Steps

BusinessObjects Enterprise XI R3

1. Find the lsi folder: %Documents and Settings\<useraccount>\Application Data\Business
   Objects\Business Objects 12.0\lsi
2. Delete all the files in that directory.
3. Refresh the universe designer and launch again.

SAP BusinessObjects Business Intelligence Platform 4. X

1. Find the LSI folder: %Documents and Settings\<useraccount>\Application Data\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\lsi
2. Delete all the files in that directory
3. Refresh the universe designer and launch again.

Conclusion: This blog helps you to resolve to universe designer launch issue

Feedback and comments are appreciated Thanks for stopping by, and hope this helps at least a few developers/users out there.,