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Universe Designer – Launch Issue

Universe Designer- Launch Issue



  • Cannot log in to Universe Designer
  • Error when logging into Designer.
  • Error: Internal error: “Open Session: Unexpected error”

Reproducing the Issue

  • Launch universe designer
  • Enter user credentials.


  • SAP BusinessObjects Business Intelligence platform 4. x
  • Universe Designer XI 4. x


  • The user login information files have become corrupted.


BusinessObjects Enterprise XI R3

  1. Find the lsi folder: %Documents and Settings\<useraccount>\Application Data\Business
    Objects\Business Objects 12.0\lsi
  2. Delete all the files in that directory.
  3. Refresh the universe designer and launch again.

SAP BusinessObjects Business Intelligence Platform 4. X

  1. Find the LSI folder: %Documents and Settings\<useraccount>\Application Data\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\lsi
  2. Delete all the files in that directory
  3. Refresh the universe designer and launch again.


Conclusion: This blog helps you to resolve to universe designer launch issue

Feedback and comments are appreciated Thanks for stopping by, and hope this helps at least a few developers/users out there.,



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