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Author's profile photo Ravine Lala

SAP TM Incidents and Support

Following on from the analysis exercise we completed with the SAP support team around the calls logged in relation to SAP EWM, we did a similar exercise analysing all the tickets raised for SAP TM over the past 3 months.

We found a pattern of calls linked to Freight orders, ERP/TM integration, FSD Posting error , EWM/TM integration, Data inconsistency, deleted queues, etc.

In order to resolve these issues, we’ve compiled a list of the most common solutions provided, some are SAP notes, SAP KBA’s and Best Practice.

Link to SAP Support Portal 

3018355 Supported functional scope and restrictions of the TU-based TM EWM Integration for shippers
3125518 bgRFC maintenance in the context of SAP Transportation Management
2963724 Mandatory corrections for trigger and strategy processing (bgRFC)
1984252 Supported functional scope of the direct TM EWM Integration for shippers
3018355 Supported functional scope and restrictions of the TU-based TM EWM Integration for shippers


2146545 Freight cost distribution integration with SAP ERP is not correctly creating agency business document.
3245788 No reassignment of FUs from an OTR to a DTR in case of one-time-locations
3150919 Dispute case is not getting processed when corresponding Freight document has more than one carrier
3209408 Incorrect line numbers for manually inserted charge lines
3292598 Charge calculation completion success message does not appear when an order is created from agreement item
2955090 The invoiced amount is calculated wrongly for charge lines with Final Amount Fixed in delta settlement while performing manual change.
3358125 SPRO Customizing “Assign Carrier Condition Types to SAP TM Charge Types” is not checking Charge Type maintained.
3278556 Price Unit validation for manual charge line


Master Data
3254974 FU creation without location when using shipping points without address
3202837 No delivery is assigned to TU
3060415 Different FU split rules between STO and SO
2463749 TM Message Settings


Package Builder
3014306 Inconsistent FU item data after FU reassignment when using package builder
3070682 Item ID of product sub item missing in FU after an update when using package builder


Data Inconsistency
3190466 Mandatory corrections related to inconsistencies in Freight Documents
3215359 Unnecessary sub item in FU / FO when using free goods


Short Dump
3069068 Short dump in method GET_SUPPL_REC_ENTITIES_BY_TOR of class /SCMTMS/CL_TOR_HELPER_COMMON
3128515 Dump when transferring the freight settlement document

Before logging an incident, a note/KBA may be available to resolve your problem and save you time for other deliverables.

In my next blog I plan to delve into the world of automation in Logistics. Thank you for reading my blog, please share your feedback in the comments section.

For more updates on Transportation Management please visit

If you have any questions on Transportation Management please visit

Feel free to connect with me on LinkedIn or the SAP Community Ravine Lala

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