Technical Articles
Observability on SAP Commerce Cloud
Observability on SAP Commerce Cloud is mainly based on 2 tools :
- Dynatrace as an APM
- SAP Cloud Logging to check for logs
This article is a quick guide on how to find resources for these on help.sap.com
Dynatrace
Dynatrace is the APM used on SAP Commerce Cloud.
| Description | Link |
| Here is a quick introduction with a video on Dynatrace | Dynatrace Service Overview |
| How to gain access to Dynatrace. | Accessing Dynatrace |
| How to check status of the platform. | Viewing System Status |
| How to resolve a performance issue. | Identifying and Resolving Issues |
| How to receive monitoring alerts. | Receiving Monitoring Alerts |
| Optional service : Digital Experience Monitoring. | Optional Services and Solutions |
Once first level acquired, go to the root page Dynatrace Feature Guide for SAP Commerce for further topics.
SAP Cloud Logging
SAP Cloud Logging uses OpenSearch to access logs of the system.
| Description | Link |
| How to access to logs. | Accessing Environment Logs |
| How to access Apache Tomcat logs | Accessing Apache Tomcat Logs |
| How to create filters and labels | OpenSearch Filters and Labels |
| How to create alerts | Creating Alerts, Monitors, and Triggers |
| How to access logs through Blob Storage | Commerce Logs Blob Storage |
On the page about logs in blob storage it mentions that the logs are zipped.
This isn't the case in my experience. They used to be compressed .xz files but this seems to have changed when moved to the `commerce-logs-separated` folder structure. I'd prefer them to be compressed because downloading several gigs of uncompressed logs for a day isn't a quick process.
I've checked a few subscriptions and none of them are compressed. Is this something that we should take up with support?
Additionally the page mentions using XZ Utils to decompress GZIP files. I don't think this is supported. Perhaps the page has only partially been updated?
This is possible. On help.sap.com, once connected you have possibility to add a comment if you see that some information needs to be updated.
Ah, well the reason I replied to your post is because I can't comment on documentation. There used to be a way of feeding back documentation errors but that seems to have disappeared at some point. I hoped that since you'd written this post and have the little SAP flair next to your name you might be closer to the team that manages the documentation or even on SAP Commerce Cloud team that are wondering why the logs blob storage is taking up so much space because the logs that are supposed to be gzipped aren't!