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Author's profile photo Abdelhalim OUASTI

Observability on SAP Commerce Cloud

Observability on SAP Commerce Cloud is mainly based on 2 tools :

  • Dynatrace as an APM
  • SAP Cloud Logging to check for logs


This article is a quick guide on how to find resources for these on


Dynatrace is the APM used on SAP Commerce Cloud.

Description Link
Here is a quick introduction with a video on Dynatrace Dynatrace Service Overview
How to gain access to Dynatrace. Accessing Dynatrace
How to check status of the platform. Viewing System Status
How to resolve a performance issue. Identifying and Resolving Issues
How to receive monitoring alerts. Receiving Monitoring Alerts
Optional service : Digital Experience Monitoring. Optional Services and Solutions

Once first level acquired, go to the root page Dynatrace Feature Guide for SAP Commerce for further topics.

SAP Cloud Logging

SAP Cloud Logging uses OpenSearch to access logs of the system.











Description Link
How to access to logs. Accessing Environment Logs
How to access Apache Tomcat logs Accessing Apache Tomcat Logs
How to create filters and labels OpenSearch Filters and Labels
How to create alerts Creating Alerts, Monitors, and Triggers
How to access logs through Blob Storage Commerce Logs Blob Storage


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      Author's profile photo Andrew Fletcher
      Andrew Fletcher

      On the page about logs in blob storage it mentions that the logs are zipped.

      To reduce the impact on storage space and costs, the system compresses the logs in GZ format when it sends them to Azure blog storage.

      This isn't the case in my experience. They used to be compressed .xz files but this seems to have changed when moved to the `commerce-logs-separated` folder structure. I'd prefer them to be compressed because downloading several gigs of uncompressed logs for a day isn't a quick process.

      I've checked a few subscriptions and none of them are compressed. Is this something that we should take up with support?

      Additionally the page mentions using XZ Utils to decompress GZIP files. I don't think this is supported. Perhaps the page has only partially been updated?

      Author's profile photo Abdelhalim OUASTI
      Abdelhalim OUASTI
      Blog Post Author

      This is possible. On, once connected you have possibility to add a comment if you see that some information needs to be updated.

      Author's profile photo Andrew Fletcher
      Andrew Fletcher

      Ah, well the reason I replied to your post is because I can't comment on documentation. There used to be a way of feeding back documentation errors but that seems to have disappeared at some point. I hoped that since you'd written this post and have the little SAP flair next to your name you might be closer to the team that manages the documentation or even on SAP Commerce Cloud team that are wondering why the logs blob storage is taking up so much space because the logs that are supposed to be gzipped aren't!