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Author's profile photo Andre Fischer

How to report an incident for ADT ?

Collecting Support Information in the file

When you encounter a problem when developing with ADT which is related to the IDE itself (e.g. a java based exception) you should report this incident using the following components.

  • BC-DWB-AIE-SRC  if the problem is related to sourcecode or editor
  • BC-DWB-AIE-TST if the problem is related to the debugger
  • BC-DWB-AIE if the problem is of a different type

In the ticket you should attach your support information ( of your installation and in addition information about the error message and how to reproduce it. The file contains the error log and support information like version numbers of your Eclipse, ADT and OS. This can speed up support.

To do so, please use the “Collect Support Information…” feature, available in the help section



In the following screen you can expand the Additional Data (1) section where you can select to add additional information (2) to the file.

If your problem is for example related to the communication between your ADT installation and your ABAP server you might want to start the communicaton log by opening the view via WindowShow viewABAP Communication Log where you could start a trace. After having recorded the communication you can then tick the check box Communication Log.


Finally you can select a storage location (3) and save the data (4) that has been collected by Eclipse to a zip file.

Please note:
Do NOT share this kind of information in this public community, but only in tickets that you raise at SAP.



Creating an incident from within ADT in SAP BTP, ABAP Environment

When you are working in a SAP BTP, ABAP Environment system you can conviently open this ticket from within your ADT installation by choosing Help • Report Incident on SAP BTP, ABAP Environment as also described in my following blog post.

How to report an incident for SAP Cloud Platform ABAP Environment from within ABAP in Eclipse | SAP Blogs



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      Author's profile photo Matthew Billingham
      Matthew Billingham

      Looks like the latest update has issues. I've not tried it! (Still on 3.36.2, which works nicely).

      Unfortunately, not all us ADT users have access to create incidents.

      Author's profile photo Yohann Dubois
      Yohann Dubois

      i've just open an incident.