User Experience Insights
Release Navigator for SAP Customer Experience by SAP Enterprise Support!
Find Release Content Quickly and Easily
Locating all necessary information for a product release can be time-consuming and overwhelming. The more products you use, the more content in multiple places you need to keep track of: Blog posts, newsletters, videos, webcasts, webpages… there’s a long list of excellent and helpful content out there to inform you about recently added features but gathering them for each product release can take some time and effort.
To make finding these resources more efficient and convenient, the Readiness@Scale team has launched the Release Navigator for SAP Customer Experience.
Your Release One-Stop-Shop
The release navigator consolidates essential release content from SAP Product Management, SAP User Assistance, SAP Learning, SAP Enterprise Support, and other areas of the SAP ecosystem – accessing release content has never been easier!
On the Home Page, you can discover a section dedicated to specific Product Release Resources (When you enter a specific product tile, you’ll find curated essential release content), along with General Resources across CX that can assist you in staying up-to-date and maximizing the value of your products and services.
At the top of the Home Page you can also find resources to help you get the most out of the release navigator:
- A Guided Tour, created with native SAP Enable Now, which will instruct you how to use the release navigator. – Coming with the next update in Q1 2024
- This SAP Community Blog Post for reference.
- A Feedback Survey where you can request new topics to be added or provide feedback regarding the usability of the release navigator. This survey is an excellent opportunity for you to tell us how the navigator has worked for you and how we can make your release experience better.
Curated Product Release Resources
Besides high-level resources across the whole CX product areas, we have gathered Product Release Resources that help you stay on top of new feature releases organized by specific products.
At launch, the following products will have specific release content provided.
- SAP Commerce Cloud
- SAP Customer Data Cloud
- SAP Customer Data Platform
- SAP Emarsys Customer Engagement
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Sales Cloud Version 2
- SAP Service Cloud
- SAP Service Could Version 2
The release navigator will be updated quarterly in alignment with the Harmonized Release Calendar for SAP Cloud Products.
Access the Release Navigator
The release navigator for SAP Customer Experience is accessible through the SAP Enterprise Support Value Map for SAP Customer Experience.
Value maps provide self-paced learnings, expert-led live sessions, collaborative forums, and access to SAP experts; all included as part of SAP Enterprise Support. To access the value map and the release navigator, you need to be logged in to your SAP Learning Hub account.
Follow these 3 Easy Steps:
- Sign-up for SAP Learning Hub, edition for SAP Enterprise Support.
- Open this link and click on Access Value Maps.
- Navigate to the SAP Customer Experience Solutions, there you will be able to find the release navigator for SAP Customer Experience.
If you have a question regarding the value maps, or content therein, please use the Ask Questions feature in the value map or contact us at firstname.lastname@example.org.