SAP Sales and Service Cloud – 2311 Release Briefing Webcast

Dear Community,

The 2311 release (November 2023) for SAP Sales and Service Cloud is approaching.

We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also keep the conversation alive.

SAP Sales and Service Cloud – 2311 Release Briefing Webcast

• When: Thursday, October 19, 2023 @ 4:00 – 5:30 pm CEST/ 10:00am -11:30 am EDT.
• Who: Presented by Emmanuel Desert and Sales & Service Cloud Product Managers
• What: Get an insightful preview on the planned innovations for the upcoming November 2023 release (2311) of SAP Sales and Service Cloud. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Visit the documentation page to check out the current updates.

Please bookmark our 2023 release schedule located here.

Highlights for the 2311 Release:

SAP Sales Cloud Core

• Visit & Activity Management: Visit date determination to include visit type from account visit details

Dynamic Visit Planning Add-On

• Mass Update of Route Groups 
• Mass Update of Visit Plan
• Error visibility for failure cases of import create and update

Intelligent Sales Add-On

• Guided Selling: Sales Cycle selection for Kanban view, Tablet support for Guided Selling
• Intelligent Sales Execution: Extensibility
• Relationship Intelligence: Select Account Before Adding Contact, Auto populate name while creating new contact

Platform

• Migration to V2 – Readiness Check tool Introduction

SAP Service Cloud Core:

• Delete Ticket Link with “Related Items” ​
• New “Created By” OVS
• Sales Organization name in Ticket and Work Ticket Object Worklist
• Set priority for outbound emails from Timeline tab of a Ticket
• Combined ticket generation in maintenance plan
• Add Functional Location to Installed base​
• Search for Registered Product not indexed as ‘Main’ in tickets

Agent Desktop Add-On:

• Customer Hub Adaptation for Entities tab
• Multi-CTI Widget Configuration Enhancement

Demo Videos:

• 2311 Email Priority Demo
• 2311 Agent Desktop Demo
• 2311 SAP Sales Cloud Intelligent Sales Add-On – Relationship Intelligence Demo
• 2311 SAP Sales Cloud Intelligent Sales Add-On – Extensibility in Intelligent Sales Execution Demo
• 2311 SAP Sales Cloud Dynamic Visit Planning Add-On Demo