User Experience Insights
EWM Incidents and Support
Being part of the Customer Success Team for Logistics at SAP, we are trying to resolve customer challenges as quickly as possible.
Over the past 2 months, we’ve analyzed all incidents logged by customers and partners on challenges experienced during Warehouse Management implementations. Some of the frequent incidents logged are related to ERP/EWM integration, stock inconsistencies, EWM/TM integration, data inconsistencies, deleted queues, etc.
Below are the top SAP notes/KBA’s recommended for common incidents logged related to SAP Extended Warehouse Management
Link to SAP Support Portal https://support.sap.com/en/index.html
|2375304||Deleted queues from SMQ2|
|3198881||Document flow inconsistencies in EWM outbound delivery orders|
|1780263||No posting from EWM due to closed posting period|
|2681550||How to stop the queue (qRFC) for analysis|
Having worked in SAP EWM support, I’ve experienced the impact of a user deleting queues and the effort to restore them. A great way to prevent users from deleting queues, is to limit authorization, use note 2837536.
|2557754||How to execute /SCWM/ERP_STOCKCHECK|
|3157198||Implement important Notes for Stock Inconsistencies using Note Analyzer|
|2496435||Status inconsistency: update from EWM is not happening in ECC|
|3232044||Implement Notes for Stock Inconsistencies on Available Quantity using Note Analyzer|
|Dealing with decimals|
|3138922||Rounding Residuals (aka. “Decimal Dust”)|
|3273494||FAQ: Physical inventory in EWM|
|2669788||Short dump in /SCWM/CL_IM_DLV_SN_CONF->/SCDL/IF_EX_MP_SRV_IN_SAP~BEFORE_DATA_PROCESSING|
|2737164||Replace short dump with error message in /SCWM/CL_IM_DLV_SN_CONF->/SCDL/IF_EX_MP_SRV_IN_SAP~BEFORE_DATA_PROCESS|
Before logging an incident, a note/KBA may be available to resolve your problem and save you time for other deliverables.
In my next blog, I’ll be sharing our insights for SAP TM support. Thank you for reading my blog, please share your feedback in the comments section.
For more updates on SAP Extended Warehouse Management please visit https://community.sap.com/topics/extended-warehouse-management