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Author's profile photo PVSB Prasad K

S4 Return Order scenario in Service Cloud V2 using SAP Build Apps

“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.” — Steve Jobs

Story flow

The restaurant eagerly awaited a water delivery, but the bottles arrived in the wrong size. Frustrated, they contacted the water supplier, who apologized and immediately arranged a return. Within days, the correct-sized bottles arrived, and the restaurant’s patrons were satisfied. The return process, though inconvenient initially, showcased the supplier’s commitment to quality service. The restaurant continued its partnership, appreciating the supplier’s responsiveness.

Key Capabilities

  • Easily integrate with SAP Service Cloud V2
  • Easily integrate with S4 via SAP Build Apps


  • SAP Service Cloud V2Qualtrics
  • SAP Build Apps
  • SAP S4 HANA cloud

Step by Step Process

Step 1: Create the following three pages in SAP Build Apps: Sales Order, Sales Order Items, and Delivery Issue.

Step 2: Create a screen that looks like a guided activity (Sales Order -> Sales Order Items -> Delivery Issue)

  • Sales Order

  • Sales Order Items

  • Delivery Issue

Step 3: Once BTP Auth is done. Please connect in data to GET and POST call from S4

Browse real time data (GET call)

 Connect S4 Order and S4 Items, as well as the return order via API

Step 4: Deploy the app and integrate it as a mashup in the service cloud V2.

Step 5:Embedded the mashup as per your requirement
It shows a list of all sales orders based on a specific account.

Step 6: When you click Order, a list of products for a specific order will appear.

Step 7: Create a return order for the quantity that was not met.
When you click, it will generate a return order in S4.


Step 8:Return order created in S4HANA

What did we accomplish? Agents can create S/4 return orders from the Case screen/Agent Desktop with this solution configuration.

Conclusion:Finally, the integration of the S4 Return Order scenario in Service Cloud V2 using SAP Build Apps is demonstrated.


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