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Author's profile photo Amanda Gong

Experience the Newly Designed Case List in SAP for Me

We are pleased to announce that the ‘Case List’ function has been enhanced and went successfully live in SAP for Me.

You can use it as your central place to manage all technical issues reported for your whole company and, if you are an SAP partner, for your end customers. You can easily view, edit, or confirm your created cases to SAP, with personalized filters and views, sorting and grouping options.


To access to it, go to the ‘Cases’ tab in the ‘Services & Support’ dashboard:

An easy-to-use tabular list gives you access to

  • Open Cases created by someone in your organization and which you can access based on your authorizations,
  • My Open Cases that were reported by you,
  • Closed Cases that were resolved and confirmed,
  • Drafts that haven’t been sent to SAP yet,
  • Sessions with a certified expert outside SAP.


Filter Customization

A core set of filters is switched on by default, and you can adjust the filter options by clicking on ‘Adapt Filters’ to move up/down and remove unwanted filtering options.

Personalized View

After adding the search criteria, you can also save the view for future re-use. e.g., based on customer numbers if you’re an SAP partner, or based on priority, etc. This allows you to easily switch between different views.

  • Select ‘Set as Default’ if this view shall be pre-selected the next time you enter the case list. You will still have to click the ‘Go’ button to apply the filter criteria.
  • Select ‘Apply Automatically’ if the view’s filter shall be executed immediately when selected, i.e., without the need to click the ‘Go’ button.

Please note: If you have set up personalized case lists in the SAP ONE Support Launchpad before, you will have to manually recreate them in SAP for Me. For more information, please read SAP Knowledge Base Article 2931236.


Sorting and grouping the case list

You can also sort and group the case list, choose which columns shall be displayed.


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      Author's profile photo Bernhard Luecke
      Bernhard Luecke

      Good to see that these important functions are now live!!

      Author's profile photo Cédric Angin
      Cédric Angin

      Default view and Views management is a great move forward to followup the cases faster than the Standard view ! Many thanks for this enhancement.

      Sorting and grouping list options are not working on my side (nothing happens when clicking) but it should be fixed soon I guess.

      Combined with the homepage tile "Favorites" and cases checked as favorites, it's becoming straight to reach most important tickets in less clicks.

      Thank you for improving SAP for Me pages in our daily needs and use.