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Author's profile photo Amelie FIDRIC

Enabling your workforce for the future with the new integrated learning experience

With a growing need to support a culture of lifelong learning in an ever-evolving work landscape, it becomes more important than ever to surface learning opportunities to your workforce that are tailored to your learners’ needs, role and aspirations. Learning and upskilling should be easily accessible, timely and contextual – anytime, anywhere, on any device. The new integrated learning experience, with the whole self model at its core and powered by talent intelligence hub and a strong AI/ML recommendations engine, will deliver an elevated learning experience to your organization. A key part of this, the new and re-architected learning home page will become available in 2H 2023.


What is the integrated learning experience and what is the driver behind SAP SuccessFactors delivering this experience?

SAP SuccessFactors Learning is a key part of our broader Future Ready Workforce product strategy. The integrated learning experience for SAP SuccessFactors Learning is a cornerstone of that strategy, and includes a newly re-designed Learning home page, but goes way beyond just a new user interface.

Prioritized and organized to meet the learner’s individual needs, the intuitive design of the Learning home page provides learning options across the areas where users have to learn (in the context of safety and compliance), need to learn (to further excel in their roles, jobs and teams), and where they want to learn (based on their own interests, aspirations and motivations). This allows learners to accomplish learning not only towards organizational needs, but it also drives an intrinsic culture of learning by tapping into the learner’s aspirations, motivations, skill targets, and learning preferences, in addition to their role and previous experiences.

Under the hood, more enhanced cross-modular functions and features with AI-driven talent intelligence, growth portfolio and SAP SuccessFactors Opportunity Marketplace bring together the power of the SuccessFactors suite to support both a consistent user experience and a companywide integrated learning strategy for accelerated skill-building processes.

To learn more about the drivers behind this experience, please read this blog.

What will we see and when?

With the 2H 2023 release, customers will start seeing the integrated learning experience on the new learning home page – on web and mobile.

The new experience is focused on engaging and motivating learners with prioritized content which makes it easy to complete their mandatory assignments on time, stay on top of their self-directed learning, and provide contextual recommendations to support their continuous upskilling.


Vision for the new Learning Home Page

By prioritizing required assignments learners can get in and out of the system while completing their mandatory requirements faster than ever before. All required assignments and curricula can be found up front and center, with an easy indication of meeting compliance. In addition, learners are able to plan their learning activities with the convenience of blocking their calendars to make time to learn.


Visualizing required assignments and curricula

Motivation comes in many forms – including interaction with peers and recommendations and suggestions from those close to you. By highlighting these suggestions in their own area, and treating the referred learning with the importance needed, users can quickly find and interact with items that mean more to them. This also supports building a habit-forming learning culture, where employees are encouraged to continuously learn and upskill.


Self-directed learning activities

Discovery is a key part of building curiosity.  We are introducing a brand new search capability with smart recommendations and the ability to search based on specific skills and other attributes, which will be available to customers who opt in to using SuccessFactors’ Data Platform.

Including AI recommendations right on the main page also allows learners to receive personalized recommendations based on both their own learning history, as well as recommendations based on their growth portfolio, role in the company, and job role. As with all machine learning algorithms, these recommendations will improve and become more and more valuable over time, with further usage and inputs. (Note: the AI recommendations will be an opt-in feature)


Personalized learning recommendations

Skills and other attributes are embedded in the foundation of all the items showcased in this learning experience – details on courses and their tagged skills and attributes can now be seen in the course home pages.  We have also enhanced the item connector to better enable administrators to ensure their courses are tagged with searchable skills by supporting the ability to mass update items, thereby accelerating associating learning content with skills.

Is SAP SuccessFactors Learning building a Learning Experience Platform (LXP)?

No, the new integrated learning experience isn’t about delivering an LXP. It is building the bridge between the traditional learning management system (LMS) and user-centric features typically associated with LXPs for learner engagement.

By bringing LMS’ robust support for compliance and learning management together with a fully revamped experience centered around the learner’s needs, built on a strong foundation of personalized ML recommendations and intelligent suite data, we are establishing a new learning paradigm: reducing manual effort with programmatic learning and AI, supporting multi-modal learning leveraging the complete SuccessFactors suite and 3rd party applications, and enabling a culture of learning anytime, anywhere. LXPs continue to offer additional capabilities for learning specific use cases for companies requiring tailored custom experiences.

Watch the product demo for more details:


Product demo

Technical questions

 How easy is it to implement the new experience?

It comes out of the box! Provided your instance meets the technical prerequisites (see details below), your learners will automatically have access to this new experience in 2H 2023 when they navigate to their learning home page within SuccessFactors. The current experience does not go away, and users can flip back and forth using a simple toggle at the top, thus keeping access to the functionality they are familiar with, as needed. Administrators can determine whether the default page is the current experience or the new one to start with. Users can then chose their preference, which will be honored when they come back to Learning. 

Learners can start reaping the benefits of the new experience – with valuable new features such as the ability to quickly create calendar blocks to make time for learning, straight from  the home page, or the brand new learning bookmarks – while still keeping access to their existing views and tools as more features get added to the new experience over time.

If you need more time, you will have the ability to temporarily opt-out of the new integrated learning experience. In this case, the learners would not see any changes, nor any of the new functionality. 

Does the new experience work on a tablet or mobile browser?
Yes. The integrated learning experience is developed to be entirely mobile-web responsive, and functional experience updates are available on your SAP SuccessFactors mobile application. The user interface will adjust in the mobile browser you are using and operate within the screen’s available size. The native mobile applications continue to be updated with the new experience facets as well.

Can we customize the new experience?

We are optimizing the integrated learning experience to necessitate as little configuration as possible to simplify the task for learning admins. While we are working with our Design Advisors on identifying potential needs for future configurations, the initial release of the integrated learning experience will be delivered fully out-of-the-box, with some features such as recommendations being opt-in, so that learners can start using it on Day 1.


How can we prepare?

To get the new integrated learning experience, you will want to ensure that your instance meets the following prerequisites:

  1. Adopt Course Home
  2. Have the tenant integration “sealed” (see documentation and blog on the Community) – we will take care of it for you! Stay tuned for communication on your sealing status if you have not already received this communication.
  3. Activate LMS-IAS integration (for Learning only users)

To further maximize the value of the integrated learning experience, we also recommend that you:

  1. Familiarize yourself with the Whole Self Model
  2. Set up Talent Intelligence Hub and enable your learners to access Growth Portfolio
  3. Evaluate if Opportunity Marketplace could be a valuable addition for your organization, to drive peer- and experiential learning and provide personalized recommendations across many development opportunities

Note: Course Home is not available for users with an external shopping account type, so those users will also not see the new learning experience yet in 2H 2023. In addition, customers who uptake the 2H 2023 release on a later schedule (vSaaS and NS2) will only get the new learning experience at that time.

We have prepared some new documentation to support our customers and their journey to using the new Integrated Learning Experience after the 2H 2023 release of General Availability.  Please reference the two documents below:

Customer Transition Guide for Integrated Learning Experience
Conditions and Rules for Section Display and Supported Activities – Integrated Learning Experience


What do our learners need to know about the new experience?

The new experience improves the way learners will interact with learning, and many will find it very intuitive as the usage of interactive cards is similar to the latest SAP SuccessFactors home page.

There are however some significant differences in the new experience, compared to what learners may be used to:

  • The concept of “learning plan” has changed to better reflect the learner’s different motivations and urgency for completion. Previously assigned required training (assigned by others) will be separated from the self-directed learning, to give greater clarity on what workers have to learn vs what they want or need to learn for their own growth.
  • Learning content is organized in different sections and prioritized by due date. Secondary pages allow the learner to deep-dive into more details like learning assignments that are due far in the future.
  • There is a new ability for learners to block their calendars to make time for learning, straight from the home page.
  • Learners will have the ability to easily save learning content for later by using the “bookmark” feature for courses and other learning content, providing an easy way to manage their learning interests and retrieve it in one single page, separated from courses they are already engaged with or have been assigned to.
  • Recommendations will no longer disappear upon click, but only based on explicit user action – either bookmarking to keep the recommendation, or dismissing it as “not interested” – allowing learners to better manage the content they want to save and remove the content they are not interested in from view.
  • If learners are looking for a specific tile or content from the legacy view, the toggle at the top of the page will let them access the previous experience
  • Curricula compliance is shown clearly at the top of the required learning section with a status bubble, but no longer shows the number of curricula open versus completed.
  • Users no longer have to “assign to me” to add items to their learning plans. Instead, bookmarks allow for “save for later” type capability, and self-driven learning drives better learner behaviors.
  • Peer, manager and admin suggested content will show up in the “recommended for you” section

What’s next?

Roadmap for the integrated learning experience

The focus in 2H 2023 is on the learner experience, with a new streamlined user interface that focuses employee learning on what they have to, need to, and want to learn, powered by AI recommendations unique to each employee.

In 2024, and continuing through 2025, we plan* to

  • Further enhance search capabilities and AI recommendations
  • Support goals- and skills-based learning journeys
  • Extend the enhancements for curricula and program experience to detail pages
  • Reimagine the manager experience
  • Enhance admin capabilities for the integrated learning experience
(*subject to change)


The plan is for the new learning home page to become the only way to access the integrated learning experience in 2025. That means that the current version of the home page is planned to be deprecated and all learners will only see the new experience. After that point, there will no longer be access to the previous page.

For more insights on what’s coming for Learning, please make sure to follow the updates on the Customer Community as we will be publishing more information soon and stay tuned for upcoming webinar announcements! We want to hear from you too: leave us your questions and feedback in the comments section below.

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      Author's profile photo Philippe BOULICAUT
      Philippe BOULICAUT

      Can you elaborate on the impact on non productive learning instances located on production dc ?

      What is the expected change that sap wants customers to do to support Talent Intelligent Hub ?

      The current feedback given by SAP support is to move those instances into preview datacenter and open influence ticket if customer is not happy about it.

      Customer architecture with 3 or more instances is not something that can be changed in the heart beat : he has been carefully reviewed before being adopted . if such massive change is required that will break release management cycle for such customers, the least is to understand the value that is adding.

      these last point is yet to be found

      Author's profile photo Nathan Harding
      Nathan Harding

      I feel that this new learning homepage is very "under-cooked" to be launching without either a Manager/Supervisor "My Teams" or Instructor "My Classes" view!

      And that is to say that there is still no standard modern "call to action" dashboard report tiles (e.g. pie chart etc) to show even a basic Curricula compliance for self & Teams showing the Curricula compliance statuses of Competent, Due to expire in XX days & expired.  Allowing the Manager to then select one of these options to filter down to a view of their (or their teams) Curricula that fall within the compliance status selected.

      I understand that a lot of companies use SF Learning for white collar workers professional development, but here in Australia it is primarily used to address either legislative or regulatory training and licensing compliance requirements that the Industrial Manslaughter legislation has put to the top of every business priority list.

      These changes are not addressing our clients' critical needs and are making it harder for the end users that in a lot of instances aren't the most computer literate to navigate the system.  It is absurd to have a new view with only half the functionality available in the old and expect these people to navigate between the two.

      If there is one thing to learn from Apple is that you need to remove barriers from people adopting technology and not add them which I feel that this is doing.

      I'd be happy to hear other people's thoughts on this.


      Nathan H.

      Author's profile photo Amelie FIDRIC
      Amelie FIDRIC
      Blog Post Author

      Hello Nathan,

      Thank you for sharing your feedback and perspective.

      We are releasing the new integrated learning experience in phases, based on the analysis we've done around usage, user friendliness and ease of use, and continued access to the features we already support. The focus of this first release, as outlined in this blog, is the learner's experience: completing required training, easily discovering new learning opportunities through enhanced search and intelligent recommendations, while bringing the learner clarity into what's due next and the ability to easily keep track of and make time for learning. There will be further experience enhancements and functionality over time, as you can see also on our roadmap.

      While we have several customers who are ready to adopt the new experience right away with the first release, we also recognize that others may need a little more time, which is why customers will have the ability to opt out of the first release.

      Author's profile photo Lily Loi
      Lily Loi

      Hi there. I agree with others that the new learning experience looks amazing and does a great job to modernize the SF learning experience. However given that some key functionality is still missing, could SAP please consider continuing to allow customers to opt out and disable the new learning experience until there is better feature parity, or at least until 2H2024? Asking employees to use the toggle switch between new and legacy isn't a very good user experience and will reduce user acceptance.  Also, staff typically don't like change, so communicating to them once is ideal vs communicating the latest features during each release.


      Author's profile photo Sheri Pellerin
      Sheri Pellerin

      Hi Amelie -

      When do you anticipate the My Classes, My Team, Business & Functional and Support tabs being added?  I also don't see the Links tile which we use both for end users and managers.  Without access to these features we'll have no choice but to opt out.

      Thanks in advance for the additional information!

      Best regards,


      Author's profile photo Tim Killeen
      Tim Killeen

      Hi Amelie FIDRIC ,

      Thank you for a great post. Along similar lines as previous comments, there seems to be a lot of existing functionality that is not initially being captured/replicated in the new ILX homepage; including "My Team" "Links" & "My Classes" tiles.

      Similarly, it doesn't appear that "Custom Tiles" feature will be supported in the new ILX home page. I also don't see any mention of Custom Tiles in the roadmap/Transition Guide. Are there any plans to include custom tile functionality in ILX or will it be phased out and eventually deprecated? I understand the customer can still access their custom tiles via legacy UI view. However, it would be good to have some clarity around these features & tiles, as if they are going away completely customers will need to know asap so they can start making the necessary plans for changes and transformation.

      Thanks & Regards!


      Author's profile photo Amelie FIDRIC
      Amelie FIDRIC
      Blog Post Author

      Hi Tim,

      thank you for your feedback. We are evaluating how the custom tiles will be brought into the new integrated learning experience - this is on our roadmap for 2024.

      Best regards,


      Author's profile photo Simon Borchers
      Simon Borchers

      Dear SF Product management Team,

      First of all, I would like to thank you very much for making this old ugly surface a thing of the past. The new approach including recommendations is super and looks great from a learner's point of view. This is a big milestone in the right direction! We are very happy as it makes learning much more attractive. Of course, we still miss a few features, especially the manager and instructor, but hopefully that will come soon.

      Thank a lot for this big enhancement.


      Author's profile photo Amelie FIDRIC
      Amelie FIDRIC
      Blog Post Author

      Thank you Simon for this great feedback! Please refer to the roadmap for the next enhancements to the new integrated learning experience, such as the Manager view.

      Kind regards,


      Author's profile photo Avinesh Sundar
      Avinesh Sundar


      I am unable to access the link for whole self model. Please advise on which community should I join to access the link.

      Thanks and Regards

      Avinesh Sundar

      Author's profile photo Robbi James
      Robbi James

      I'm sorry, but this 'New Learning Experience' is the most ill-conceived release in my history as an SF LMS admin. Releasing 10% of the functionality required by users with a coat of lipstick on it and then expecting them to WIPE THE LIPSTICK OFF to access the other 90% is, well, ridiculous. You're asking us to train users on an entirely new look and feel, and then tell them to turn it OFF to do what they need to do.

      I get that you are designing in phases, and that's fine. But you need to have a holistic plan in place that considers how people use the system and how users will adapt to the changes. Release it to admins in phases to preview the functionality if we want, sure... but don't enable it for end users until it's useful. It's like buying us a new car with all the cool new features, and then not giving us the key and telling us that all we're allowed to do is let it roll to the end of the driveway - we have to get in our old car to actually get anywhere. Colour me disappointed.

      Author's profile photo Kate Fahey
      Kate Fahey

      I also feel the new learning experience is not developed enough for a production release. The quick click to access the My Teams tab and other features like that are key to our usage. The ability to design our own landing page that suits the needs of our organization is one of the reasons my company choose SAP SuccessFactors.  Please listen to the customer feedback on the development and release of such major changes.  Thanks!

      Author's profile photo Sara Hrizai
      Sara Hrizai

      Agree with comments above - although the initial look of this new landing page is pretty, some very key functions are missing (My Teams, My Classes, Learning History, Featured Tile, Individual reports via the Links tile).  We are likely unable to implement until those functionalities are available.

      Author's profile photo Charles Girdwood
      Charles Girdwood

      I would like to know if there is an update of when Personalized Recommendations will be available. As per KBA 3382799 - Rollout Schedule for Personalized Recommendations, all Data Center are in Not Enabled status, and no release date at all.

      3382799 - Rollout Schedule for Personalized Recommendations - SAP for Me


      Author's profile photo Michael Wright
      Michael Wright

      I agree - Cmon SAP what is the update???