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Author's profile photo Matthew Shaw

SAP Analytics Cloud – Changes with managing licenses (Q3 2023)


I’m pleased to announce many updates to my article on managing licenses with teams and roles for SAP Analytics Cloud. This update is needed because many significant changes are coming. This blog provides a high-level summary covered in-depth in my original, now updated article.

Improvements planned for SAP Analytics Cloud Q3 Quarterly release (August) 2023:

Recent improvements:

Changes planned for Q3 QRC, August 2023:

  • ‘Named-user license entitlement’ will be enforced
    • SAP Analytics Cloud will prevent the number of named-user licenses from exceeding their entitlement
    • This will be enforced at the time of consuming a new license when:
      • creating named-users
      • assigning roles
      • updating team membership of roles and users
  • Planned change is coming in Q3 QRC, August 2023, for all customers


Important steps needed to prepare

Essential steps may be required in preparation for this change

  • Action is needed if the license limit has been exceeded, as shown in the ‘Security-Monitor’ interface
    • a toast warning is also shown in the ‘Security-Users’ interface
  • If no action is taken:
    • Existing users will still be able to log in, and any schedules will keep running
    • Users will not be locked out; they can continue to log in and enjoy SAP Analytics Cloud as they did before

  • However:
    • New user creation and team updates will fail if a new license assignment exceeds the entitlement
    • For example, the following operations will fail:
      • new user creation, if there are not enough available licenses
      • any role-to-user, or role-to-team assignment change, if there are not enough available licenses
      • any team change, if any user of that team requires a license that isn’t available

What named-user license enforcement means

  • Previously, SAP Analytics Cloud allowed organisations to consume more licenses than those entitled
    • For example, you could create 100 named users on an SAP Analytics Cloud Service that only had 50 named user licenses, although a warning would be shown in the System-Monitor screen
  • Previously, this meant you, the customer, had the responsibility to prevent over-provisioning
  • These changes mean
    • SAP is taking on the role of preventing the over-provisioning of license entitlement
    • Workflows that would over-provision the license entitlement will now fail, whereas before, they would not


Scope of the changes:

  • Applicable for all Enterprise Edition service types:
    • i.e. regular production service/tenant (non-Test), Test & Test Preview
      • A regular production service (non-Test ) can be used as ‘Dev’, or ‘QA’.
    • Makes no difference if the service is ‘public’ or ‘private’


  • It is only named users, this is not applicable for users with a ‘Business Intelligence concurrent session’ license

  • Applicable for all forms of user management
    • Using the user interface, including the ‘import-users’ file option
    • Includes ‘dynamic user creation’ available with SAML SSO
    • SCIM API and user provisioning jobs


  • Not applicable for the Business Technology Platform Embedded Edition
    • This is the cut-down edition and provides live connectivity to SAP HANA Cloud only
    • This edition has a fixed 150 concurrent user session limit



Resolving exceeded license limits

Any currently exceeded license can be resolved either by

  1. Deactivating users, which means they don’t consume a license
  2. Assigning users so they consume a different license not yet at capacity
    • Any users consuming a ‘Business Intelligence’ license could be assigned a ‘Business Intelligence concurrent session’ license if you have one of these, now legacy licenses. There are no limits to the number of users that can be assigned such licenses
    • Users currently consuming a Planning license could be assigned a ‘Business Intelligence’ license
  3. Deleting users
  4. Or, for some services and license types, add more licenses by purchasing them from SAP

Understanding new license consumption rules

  • There are new license calculation rules
  • And these rules that govern license consumption may not be entirely obvious

  • For example, some licenses may need be consume a higher license type
    • For instance, in this example, there are 11 Business Intelligence licenses assigned
    • This 11 exceeds the 10 licensed by 1
    • Since there are Planning Standard licenses available, and given such licenses include Business Intelligence licenses, this excess of 1 license can be consumed from the Planning Standard license entitlement as only 2 of the 5 are assigned, making 3 available
  • Comprehensive details and many more examples are provided in the updated article

Current errors may disappear after the update

  • These new license calculation rules are not applicable before the Q3 2023 update
  • This means existing warnings could disappear since the new calculation rules can consume a license from a ‘higher’ license type
    • In this instance:
      • There are 100 ‘Planning Professional’ licenses, of which 46 are consumed, leaving 54 available
      • There are no ‘Planning Standard’ licenses
      • The screenshot shows an ‘error’ even though there are 54 ‘Planning Professional’ licenses available
      • Once the new rules are applied, this 1 ‘Planning Standard’ assigned license will be consumed from the ‘Planning Professional’ license type resolving the error message

Important next steps

  • The article ‘Managing License with Roles and Teams’ has received a significant update to reflect these changes
    • This updated article strives to answer all your questions, or possible concerns this blog might raise
    • All the thinking has been done for you
    • All you need to do is read this article carefully and take the appropriate action


  • It provides comprehensive details, including:
    • How licenses are assigned to users
    • What the default license is, and how is it consumed when no roles are assigned
    • How licenses are calculated and examples of consuming ‘higher’ licenses
    • License assignment examples, including the new ‘deactivate’ users feature
    • Examples of user creation failure and suggested solutions due to lack of licenses
    • Examples of team and user update failure including suggested solutions related to Analytics Hub roles


  • It has also received an update related to the Business Intelligence concurrent session licenses as there is a subtle but important change planned that is a common ask from customers. This change means that when best practices are adopted, removing previously assigned Planning roles will revert the user back to a concurrent session license, unlike before, thus saving the effort to re-assign the concurrent license


  • Other updates have been made to best practices to reflect subtle changes to the SCIM API, including the updated SCIM2 API that supports the PATCH method and what this means for user provisioning with SAP IPS


  • Finally, a significant number of new FAQs have been added, and this includes many on ‘deactivated users’


Many thanks

Matthew Shaw @MattShaw_on_BI

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      Author's profile photo Martin Kreitlein
      Martin Kreitlein

      Hello Matthew Shaw,

      small question around the old "Concurrent licenses" ... as of now they all are displayed in red in the user overview. What does this mean?

      It cannot be related to Planning roles, since we did not have planning licencses in that tenant, at all.

      I could not find the answer in your Blog here... can you help me out?

      Thanks a lot,


      Author's profile photo Matthew Shaw
      Matthew Shaw
      Blog Post Author

      Hello Martin

      I'm not entirely sure what you mean by 'user overview' and got a screenshot please?

      It might be you have users set as concurrent but you don't have a concurrent licence on this tenant. Such users won't be able to login.

      There is an FAQ on my original blog with the question "Q. Why is the Business Intelligence User (Concurrent Session License) Count at 0", this provides a screenshot of when you have concurrent licenses assigned to the tenant. I guess you don't have this? Or if so, what does this show?

      Many thanks Matthew

      Author's profile photo Martin Kreitlein
      Martin Kreitlein

      Hello Matthew,

      thanks for taking the time... see the screenshots ... we have 10 concurrent users.

      But for all names in the users list, the license is displayed in red.

      BR, Martin

      Author's profile photo Matthew Shaw
      Matthew Shaw
      Blog Post Author

      Hi Martin

      This looks very odd to me. One part of the user interface clearly shows you have 10 concurrent session licenses (and means you can create as many users consuming this license type as you please, since concurrent session licenses are enforced only at the time of logon, not user creation or role assignment).

      Yet, another part of the interface is showing users in red the 'Concurrent - Business Intelligence' license is not valid, it even says "There are no Concurrent - Business Intelligence licenses purchased".

      So, something is very weird and not expected. Please contact SAP Support and ask them to investigate. Please share the correlation ID as shown in the screenshot, it can be helpful.

      Out of interest, I would try to change a user from 'concurrent-session' back to 'named' and then back again to see if that corrects the issue. You shouldn't need to do this, but it might be worth a try, as though the setting has 'got lost'.

      Hope we can get this sorted for you quickly, All the best, Matthew

      Author's profile photo Martin Kreitlein
      Martin Kreitlein

      Hello Matthew,

      thanks again. I tried to change it... first, the message appears that the "BI Admin" is an invalid role.

      When I change back from named to Concurrent, the previous error message of missing licenses is displayed again.

      So, we will open an incident.

      BR, Martin

      Author's profile photo Matthew Shaw
      Matthew Shaw
      Blog Post Author

      Thanks Martin, The more you share, the more obvious something isn't right. My guess is a defect either in the menu-security-users screen or in the new code that determines the license consumption, or perhaps a bit of both. SAP Support will escalate this to the dev team and they will be very keen to get this sorted very quickly. All the best Matthew

      Author's profile photo Maris Svilans
      Maris Svilans


      the same situation here, EU10 tenant, SAC with concurrent sessions.

      The monitor shows that licenses are available, but the same time every user has this error message : "There are no Concurrent - Business Intelligence licenses purchased".

      BR, Maris