SAP CX features as a LEADER in the G2 Summer’23 GRID Reports

At SAP CX, we are immensely proud to be featured as a Leader in the G2 Summer Grid under multiple market categories for Commerce, Sales, and Service Cloud. This recognition reaffirms our commitment to providing exceptional customer experience solutions and reflects the satisfaction of our valued customers.

The selection as a Leader in the G2 Summer Grid reports reinforces the positive impact our solutions have had on our customers’ operations, customer engagement, and overall business success. It serves as a validation of our ongoing efforts to deliver high-quality products that address real-world challenges and drive measurable results.

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

One of the key factors that contributed to our recognition as a Leader is the role of transparent customer reviews and feedback in the selection process. G2 places great emphasis on user reviews and satisfaction ratings to assess the performance and quality of software providers.

The transparent customer reviews and feedback on G2 offer a direct channel for our customers to share their experiences, opinions, and recommendations. These reviews provide a genuine and unbiased perspective on how our solutions have helped businesses achieve their goals and overcome challenges. We are grateful for the time and effort our customers have invested in sharing their feedback, as it allows us to continuously improve and meet their evolving needs.

SAP Commerce Cloud is featured as a LEADER in e-Commerce and order management categories in the overall, enterprise and mid-market segments. SAP Commerce Cloud is a trusted solution for businesses seeking to optimize their digital commerce strategies and stay ahead in the competitive e-commerce landscape. With its comprehensive features, SAP Commerce Cloud empowers organizations to create personalized, omnichannel shopping experiences that engage customers and drive revenue growth. Below feedback from our customers helped us scale the leader position.

“SAP Commerce Cloud provided seamless integration along with realtime visibility and transactional and financial tracking and many more features”- Muhammad Muzammal J.      Director Project Delivery, FAIR Consulting Group

“SAP Commerce Cloud enables us to provide personalized customer experiences by leveraging customer data. This helps us increase customer loyalty, retention, and in conclusion, revenue”– Zeynep A., Corporate Financial Analyst, Walter Tools

SAP Sales Cloud is featured as a LEADER in CRM category in the overall, enterprise and mid-market segments. SAP Sales Cloud is a comprehensive customer relationship management (CRM) solution that empowers sales teams with tools and capabilities to enhance sales effectiveness and drive revenue growth. Below feedback from our customers helped us scale the leader position.

“Sales Cloud is highly secure and dependable, offering a wide range of automation services such as sales force automation, marketing automation, and customer analytics and reporting. We can automate the sales process, which is the finest in SAP Sales Cloud”– Alfred L., Business Strategy Leader, Tenneco

“The CRM is simple and easy to use where as SFDC is so many more clicks than this CRM”-
Jonathan E., VP of Enterprise Sales, Emburse

SAP Service Cloud is featured as a LEADER in the Customer self-service category in the Global mid-market segment. SAP Service Cloud is a comprehensive service management solution designed to deliver exceptional customer service experiences. It enables organizations to efficiently manage customer support, service requests, and service delivery processes, ultimately leading to increased customer satisfaction and loyalty.

“CTI integration helps us to solve manual calls and chats and guide our sales from leads to sales order. Helps to remove all manual efforts, workflows and manage long and short cycle services process.” –
Maxwell M., Customer Marketing Manager, GSK

“SAP Service cloud has made our sales increase, we have more customers, the support service has become faster and more professional. Saving time and the work environment has become more creative and productive for our team.”- Christiana K.

For more information on Customer Experience (CX) and CRM Technologies from SAP, click here.

Binod Negi

Senior Director, CX Market Strategy and Customer Advocacy