Hi Team,
In this blog i have tried to capture most important points of KT. We always receive KT or provide KT but we are not sure what point to cover. We do not have any ready/handy document. We have to prepare from scratch. Below is a small template i have prepared. you can download and reuse it. You can modify this as per your requirement. Please let me know if any points are missed.
Sr. No |
KT Subject |
Applicable |
Module |
Person imparting KT |
KT Receiver |
Start Date |
End Date |
Start Time |
Emd Time |
KT Approver |
Remark |
SAP |
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1 |
Business process list |
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2 |
Configuration document |
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|
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3 |
Functional specification |
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4 |
Modules implemented |
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5 |
Reporting |
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6 |
SAP Credential link |
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7 |
SAP Landscape |
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8 |
SAP refresh timings |
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9 |
SAP Landscape Details |
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|
SAP Closing |
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|
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|
|
|
|
1 |
Closing Process |
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|
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2 |
Closing Cycle Montly/Quarterly/Yearly |
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3 |
Closing Cycle Timing details - No. of Days/Hours to work. |
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|
|
SAP Incident Management |
|
|
|
|
|
|
|
|
|
1 |
Number of P1 and P2 received in a month |
|
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|
|
|
|
2 |
Number of Tickets received in a month |
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3 |
SLAs for Incidents |
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4 |
Change request Process. |
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5 |
Gray areas for Incident Management |
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|
SAP Transport |
|
|
|
|
|
|
|
|
|
1 |
Team Members Experience, Back up Resources |
|
|
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|
|
|
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|
|
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2 |
Transport meetings (Cab) |
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|
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3 |
Transport Movement schedule |
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4 |
Transport process |
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|
Shift |
|
|
|
|
|
|
|
|
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1 |
List of shifts |
|
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|
|
|
|
|
|
|
2 |
Shift Allowance |
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|
|
|
|
|
|
|
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Time Management |
|
|
|
|
|
|
|
|
|
1 |
WBS of the project |
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|
|
|
|
|
|
|
|
|
2 |
Leave/Sick Policies |
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|
|
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|
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|
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3 |
Timesheet Approver |
|
|
|
|
|
|
|
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|
|
SAP Documents |
|
|
|
|
|
|
|
|
|
1 |
End User Document |
|
|
|
|
|
|
|
|
|
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2 |
RCA Document if any |
|
|
|
|
|
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|
|
|
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Reporting |
|
|
|
|
|
|
|
|
|
1 |
Reporting Frequency |
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|
|
|
|
|
|
|
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2 |
Key Reports |
|
|
|
|
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|
|
|
|
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3 |
Report Upload paths |
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|
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Project Information/Access/Connectivity |
|
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|
|
|
|
|
|
|
1 |
Share folder access. |
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|
|
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2 |
Share folder Link |
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|
|
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3 |
Citrix/VPN Details |
|
|
|
|
|
|
|
|
|
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4 |
Client Communication Protocols - Do's/Don’t's |
|
|
|
|
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Project Management |
|
|
|
|
|
|
|
|
|
1 |
Onsite policies |
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2 |
PMO of the project |
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3 |
Project Timings |
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4 |
Team Members in Project |
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|
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5 |
Onshore/Offshore working model. |
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6 |
HR Personnel |
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|
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On Call |
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|
|
|
|
|
1 |
On call Cycle |
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2 |
On Call Allowances |
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3 |
On Call Payment Cycles |
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4 |
War Room Details |
|
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Client Related |
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|
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1 |
Client Stake holders |
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2 |
SMEs from Client side |
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3 |
Escalation Matrix |
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I hope you liked this document.
CA Zunaid Hingora.
