Order fulfillment is one of the most critical functions as with so many elements within the order fulfillment process, there a multiple issues that can arise if not conducted efficiently.
Incorrect orders and delayed deliveries are more and more considered unacceptable by consumers and inaccuracies can result in negative reviews and could seriously impact your bottom line.
A feature that analyses and resolves issues that impede sales orders from being fulfilled can help to make order fulfillment a simple, transparent, and frictionless experience and, in the same way, thrive and win customer loyalty.
In this blog post, you find an introduction to the Sales Order Fulfilment and Track Sales Order Details apps for SAP S/4HANA Cloud, public edition 2302.2 release, to explain how these apps can provide valuable information to ensure that customer deliveries are consistently timely and accurate.
This blog post is a series, and you find the following selected analytical SAP Fiori apps for Sales with analytic introduction videos with a useful guide.
If you need an overview of the embedded analytics in the sales process for SAP S/4HANA Cloud, public edition, coming with predefined analytical apps based on SAP Fiori and on SAP Analytics Cloud for business users, see the overview picture below. This embedded analytics comes with a lot of predefined business content in the form of KPIs, reports, queries, predictive scenarios, and planning scenarios.
Picture 1: Analytics content overview for Sales.
Please find out more about analytics for Sales for SAP S/4HANA Cloud, public edition in this presentation.
To optimize the sales order fulfillment, you need to extract key information to understand the current situation or identify a root cause. The way the data is presented is crucial for giving them the insights they need to take the right action. Therefore, this SAP Fiori app “Sales Order Fulfilment” is based on Analytical List Page.
The analytical list page (ALP) offers a unique way to analyze data step by step from different perspectives, investigate a root cause through drill-down, and act on transactional content. All this can be done seamlessly within one page. The purpose of the analytical list page is to identify interesting areas within datasets or significant single instances using data visualization and business intelligence.
Visualizations help users to recognize facts and situations and reduce the number of interaction steps needed to gain insights or to identify significant single instances. Chart visualization increases the joy of use and enables users to spot relevant data more quickly.
The SAP Fiori app Sales Order Fulfilment is an SAP Smart Business cockpit that allows you to resolve issues that impede sales orders from being fulfilled. The cockpit offers you a list of all sales orders that cannot be completed for one or more reasons. The cockpit highlights impediments and provides supporting information and specific options to resolve issues. This allows you to monitor sales orders in critical stages, collaborate with internal and external contacts, and efficiently address issues to ensure that sales orders in critical stages are fulfilled as fast as possible.
For the following types of issues, you use the cockpit to monitor, resolve and collaborate:
Video: This video shows how to use the Sales Order Fulfilment and Track Sales Order Details – Flexible Analysis apps.
For more information, see SAP Product Assistance here.
The due days (the days shown in the issue list for the next item in days) show the number of days calculated from today until the next process step is due, in order to fulfill a sales order. This next process step depends on the issue category (whether the issue you want to resolve occurs in the sales order, in supply, in the delivery, or in the invoice), and on the issue type (such as delivery block, billing block, or invoice issue). Depending on this, the system uses different dates to calculate the due days (such as the product availability date, the shipping date, the picking date, or the billing date).
Examples:
For more information, see SAP Product Assistance here.
With the Sales Order Fulfillment - Analyze and Resolve Issues, you can analyze and resolve issues that impede sales orders from being fulfilled. With it, you can analyze sales orders in critical stages, collaborate with contacts, and efficiently address issues to ensure that sales orders in critical stages are fulfilled as quickly as possible. The app highlights impediments, provides supporting information, and allows you to navigate to Track Sales Order Details to display further details (such as the object pages of the subsequent documents) and resolve the issues.
Picture 2: Visualize the sales order fulfillment status of a specific sales order (with or without issues) with the help of a process flow and a tree structure.
With this SAP Fiori app Track Sales Order Details, you can visualize the sales order fulfillment status of a specific sales order (with or without issues) with the help of a process flow and a tree structure.
The process flow displays the fulfillment of the sales order in the corresponding process phases (for example, order processing, delivery processing, and so on). If issues occur, these are highlighted in the relevant process phases of the process flow. You can also see the most important statuses (for example, shipping status), and further information (for example, net value and requested delivery date) at a glance.
The tree structure contains the sales order, its subsequent documents, and issues (if these occur). You can view more details for each sales document or issue by selecting the required node in the tree structure.
For more information, see SAP Product Assistance here.
Thanks for reading this blog post and stay tuned for my next blog post concerning Sales Order Fulfilment and Track Sales Order Details analytical apps!
Follow us via @Sap and #S4HANA, or myself via @VoglerChrist and LinkedIn
Incorrect orders and delayed deliveries are more and more considered unacceptable by consumers and inaccuracies can result in negative reviews and could seriously impact your bottom line.
A feature that analyses and resolves issues that impede sales orders from being fulfilled can help to make order fulfillment a simple, transparent, and frictionless experience and, in the same way, thrive and win customer loyalty.
In this blog post, you find an introduction to the Sales Order Fulfilment and Track Sales Order Details apps for SAP S/4HANA Cloud, public edition 2302.2 release, to explain how these apps can provide valuable information to ensure that customer deliveries are consistently timely and accurate.
This blog post is a series, and you find the following selected analytical SAP Fiori apps for Sales with analytic introduction videos with a useful guide.
- My Sales Overview
- Manage Sales Plan and Sales Performance – Plan/Actual
- Customer Return – Return Rate and Customer Return – Flexible Analysis
- Sales Volume – Flexible Analysis
- Sales Order Fulfilment and Track Sales Order Details
Analytics for Sales for SAP S/4HANA Cloud, Public Edition
If you need an overview of the embedded analytics in the sales process for SAP S/4HANA Cloud, public edition, coming with predefined analytical apps based on SAP Fiori and on SAP Analytics Cloud for business users, see the overview picture below. This embedded analytics comes with a lot of predefined business content in the form of KPIs, reports, queries, predictive scenarios, and planning scenarios.
Picture 1: Analytics content overview for Sales.
Please find out more about analytics for Sales for SAP S/4HANA Cloud, public edition in this presentation.
SAP Fiori app “Sales Order Fulfilment”
To optimize the sales order fulfillment, you need to extract key information to understand the current situation or identify a root cause. The way the data is presented is crucial for giving them the insights they need to take the right action. Therefore, this SAP Fiori app “Sales Order Fulfilment” is based on Analytical List Page.
Analytical List Page
The analytical list page (ALP) offers a unique way to analyze data step by step from different perspectives, investigate a root cause through drill-down, and act on transactional content. All this can be done seamlessly within one page. The purpose of the analytical list page is to identify interesting areas within datasets or significant single instances using data visualization and business intelligence.
Visualizations help users to recognize facts and situations and reduce the number of interaction steps needed to gain insights or to identify significant single instances. Chart visualization increases the joy of use and enables users to spot relevant data more quickly.
Key Features
The SAP Fiori app Sales Order Fulfilment is an SAP Smart Business cockpit that allows you to resolve issues that impede sales orders from being fulfilled. The cockpit offers you a list of all sales orders that cannot be completed for one or more reasons. The cockpit highlights impediments and provides supporting information and specific options to resolve issues. This allows you to monitor sales orders in critical stages, collaborate with internal and external contacts, and efficiently address issues to ensure that sales orders in critical stages are fulfilled as fast as possible.
For the following types of issues, you use the cockpit to monitor, resolve and collaborate:
- Incomplete data
- Unconfirmed quantities
- Credit blocks
- Billing blocks
- Delivery blocks in sales orders and other delivery issues
- Shipping blocks in deliveries and other shipping issues
- Invoice issues and accounting issues for invoices
- Issues in supply, purchase orders, and manufacturing orders
Video: This video shows how to use the Sales Order Fulfilment and Track Sales Order Details – Flexible Analysis apps.
For more information, see SAP Product Assistance here.
Calculation of Due Days
The due days (the days shown in the issue list for the next item in days) show the number of days calculated from today until the next process step is due, in order to fulfill a sales order. This next process step depends on the issue category (whether the issue you want to resolve occurs in the sales order, in supply, in the delivery, or in the invoice), and on the issue type (such as delivery block, billing block, or invoice issue). Depending on this, the system uses different dates to calculate the due days (such as the product availability date, the shipping date, the picking date, or the billing date).
Examples:
- For a sales order with a delivery block, the next step would be the creation of the delivery document. For the calculation of the due days, the system uses the next product availability date from the schedule lines of the sales order.
- For a sales order for which the delivery has already taken place, but the payment terms are still missing, the next step would be billing. For the calculation of the due days, the system uses the billing date of the delivery that has not yet been invoiced.
For more information, see SAP Product Assistance here.
SAP Fiori app “Track Sales Order Details”
With the Sales Order Fulfillment - Analyze and Resolve Issues, you can analyze and resolve issues that impede sales orders from being fulfilled. With it, you can analyze sales orders in critical stages, collaborate with contacts, and efficiently address issues to ensure that sales orders in critical stages are fulfilled as quickly as possible. The app highlights impediments, provides supporting information, and allows you to navigate to Track Sales Order Details to display further details (such as the object pages of the subsequent documents) and resolve the issues.
Picture 2: Visualize the sales order fulfillment status of a specific sales order (with or without issues) with the help of a process flow and a tree structure.
Key Features:
With this SAP Fiori app Track Sales Order Details, you can visualize the sales order fulfillment status of a specific sales order (with or without issues) with the help of a process flow and a tree structure.
The process flow displays the fulfillment of the sales order in the corresponding process phases (for example, order processing, delivery processing, and so on). If issues occur, these are highlighted in the relevant process phases of the process flow. You can also see the most important statuses (for example, shipping status), and further information (for example, net value and requested delivery date) at a glance.
The tree structure contains the sales order, its subsequent documents, and issues (if these occur). You can view more details for each sales document or issue by selecting the required node in the tree structure.
For more information, see SAP Product Assistance here.
Thanks for reading this blog post and stay tuned for my next blog post concerning Sales Order Fulfilment and Track Sales Order Details analytical apps!
- Highlights of the SAP S/4HANA Cloud, Public Edition 2302 Release’ blog post here
- SAP S/4HANA Cloud, public edition release info here
- The Link Collection for Sales here
- Latest SAP S/4HANA Cloud, public edition release blog posts here and previous release highlights here
- Product videos on our SAP S/4HANA Cloud, Public Edition, and SAP S/4HANA YouTube playlist
- SAP S/4HANA PSCC Digital Enablement Wheel here
- Early Release Webinar Series here
- Inside SAP S/4HANA Podcast here
- openSAP Microlearnings for SAP S/4HANA here
- Best practices for SAP S/4HANA Cloud, public edition here
- SAP S/4HANA Cloud, Public Edition Community: here
- Feature Scope Description here
- What’s New here
- Help Portal Product Page here
Follow us via @Sap and #S4HANA, or myself via @VoglerChrist and LinkedIn
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