Signavio support

This is for those customers who cannot verify their Signavio support.

The Signavio customer base on 2 kinds of support.

1. Maintenance-paying customers
2. Academic users

Users in Group 1

• have contract with SAP
• pay subscription fee
• use their S-user to request technical support from SAP (OSLP)

Figure 1 * Click to enlarge *

Users in Group 2

• do not have a contract
• are university students or lecturers who have free use of the Signavio product
• use a Signavio form on the Support Portal to request support from Signavio

Figure 2 * Click to enlarge *

If a Signavio user contacts CIC we need to check which group of users they belong to – customer of SAP or university user – before starting troubleshooting & giving advice.

Request by phone or chat: Academic users should use the Signavio online form to request support.

How to identify Signavio’s login interface for academic users:

Figure 3 * Click to enlarge *

General SAP notes：

3214174 – Unable to login to Signavio account via SSO or Username/password credentials

3160324 – Troubleshooting installation for Signavio Process Managers OnPremise

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