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Author's profile photo Lulu Ge

Signavio support

This is for those customers who cannot verify their Signavio support.

The Signavio customer base on 2 kinds of support.

  1. Maintenance-paying customers
  2. Academic users

Users in Group 1

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Figure 1 * Click to enlarge *

 

Users in Group 2

  • do not have a contract
  • are university students or lecturers who have free use of the Signavio product
  • use a Signavio form on the Support Portal to request support from Signavio

Figure%202%20*%20Click%20to%20enlarge%20*

Figure 2 * Click to enlarge *

 

If a Signavio user contacts CIC we need to check which group of users they belong to – customer of SAP or university user – before starting troubleshooting & giving advice.

Request by phone or chat: Academic users should use the Signavio online form to request support.

How to identify Signavio’s login interface for academic users:

Figure%203%20*%20Click%20to%20enlarge%20*

Figure 3 * Click to enlarge *

General SAP notes:

3214174 – Unable to login to Signavio account via SSO or Username/password credentials

3160324 – Troubleshooting installation for Signavio Process Managers OnPremise

 

      Thank you for reading, we hope you found it useful! 

   If you have any questions, please feel free to ask us in the Q&A  All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community  

    

      Read more #CustomerInteractionCenter blog-posts Here! 

 

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