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Author's profile photo Stephanie Jerch

SAP Cloud for Customer KPI now available


With Business Process Monitoring powered by SAP Cloud ALM we aim to provide our customers the possibility to get real-time monitoring for the end-to-end processes Lead to Cash, Source to Pay, Design to Operate and Recruit to Retire based on predefined key performance indicators (KPI).

Business Process Monitoring is targeting business users and managed components can be connected in only a few steps.

As we are continuously working on few feature and content I would like to give you an update on the latest delivery.


…to the next product leveraging our Business Process Monitoring Content:

SAP Cloud for Customer

With the latest delivery SAP Cloud for Customer is now also available in Business Process Monitoring.


Lead To Cash > Quote to Order – Sales Order in Status “Open” or “In Process”

Our latest KPI belongs to the area of Sales (SAP Cloud for Sales) and shows Sales Orders which are in Status “Open” or “In Process”:


Sales Order in Status “Open” or “In Process”

In order to use the KPI the following setup steps for your managed component need to be done: Setup SAP Cloud for Customer (Expert Portal)

Afterwards the Auto Discovery is running and the Data Collection is running.

Check the Blog Four steps to get started with Business Process Monitoring powered by SAP Cloud ALM for further details.

Tipps and Tricks

You can find all available KPIs on our expert portal. In addition via Settings > KPI Management you can also check the activated KPIs in your tenant, search within KPIs and navigate to details.


KPI Details – KPI Management Search

Here you can maintain alerts and optimize data collection settings (if applicable for the specific KPI):


KPI Information and Event Settings


For Data Collection there is also further information shared in the tab – by hover or click on the icon



KPI Data Collection and Info


You can check the content now on your SAP Cloud ALM tenant – or if you have not yet requested our tenant make use of the SAP Cloud ALM – Public Demo Tenant. In addition we are are looking forward to hear from you which KPI you would like to see next in Business Process Monitoring.

Do not hesitate to share your feedback with us and let us know if there is a specific topic you would like to see next in a blog.

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