SAP Document and Reporting Compliance: Improvements in Distribution Bounce and Mail Solutions
In this blog post, we’ll explain the new improvements to the distribution processes for SAP Document and Reporting Compliance, outbound invoicing option for Brazil.
As we detailed on a previous blog post, the Distribution Bounce service sends e-mail messages with XML documents. A new and improved mail solution, now searches for invalid e-mail addresses. The invalid e-mails addresses can be temporarily or permanently blocked by the solution. The system displays a detailed message in the “E-mail History Log” column in the NF-e/CT-e Monitor.
This new feature also searches for e-mails with temporary errors, as for example when the mailbox is full and because of that e-mails cannot be delivered. In such cases, the mail solution makes three attempts to resend the email, and if the e-mail cannot be sent, you receive a response in the NF-e/CT-e Monitor after the third attempt.
Once the system has made the third attempt and the e-mail still hasn’t been sent, that message is returned to the business system and the e-mail address is temporarily blocked. If the original error is not corrected, the e-mail address will subsequently be blocked for increasingly long periods of time, until the address is permanently blocked.
If the e-mail address is permanently blocked, you must correct the error and then open an incident ticket to remove the e-mail from the blocked list. Finally, the system can send e-mail messages.
To enable this improved feature, implement the following SAP Notes:
3146910 – Outbound NF-e: Prerequisite Objects for SAP Note 3147022
3147022 – Outbound NF-e: Distribution Bounce.
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Thank you and until next time,