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Learn how to utilize SAP Support and SAP Support channels for SAP S/4HANA Cloud

silvia_gaber
Product and Topic Expert
Product and Topic Expert
‎03-08-2023 9:20 AM


Dear SAP Customers,

  • Are you deploying SAP S/4HANA Cloud, public/private edition or already in the run phase and curious about the SAP Support available?

  • Are you an SAP S/4HANA Cloud public or private edition customer and interested in learning more about the key support channels available to you to help you run effectively?

  • Would you like to know about the key support channels available to you during your application lifecycle?

  • Are you familiar with how to engage support with SAP support via the various support channels?

  • Are you aware of where and how to utilize SAP Enterprise Support enablement assets, continuous quality check (CQC) services and guidance from SAP experts?


If the answer to any of the above points is yes, then please join our two-fold Meet-the-Expert sessions to learn about SAP support and the SAP support channels available to you.

The first session (1,25 h) will introduce you to the various SAP support channels and resources available for SAP S/4HANA Cloud, public/private edition solutions.


Goals:

  • Gain overview of SAP Support and the various support channels available for SAP S/4HANA Cloud, public/private edition solutions.

  • Learn how to access additional support resources such as the SAP Customer Interaction Center (CIC), SAP Help, SAP Community, and SAP Enterprise Support learning and service assets.

  • Understand the overall scope of SAP Support and features available on the support road


Before you can access the link below, a one-time registration in the SAP Learning Hub, edition for SAP Enterprise Support, is required. A detailed step-by step guide to registration can be found here.

 













Session Title: Date and Time: Registration:
Getting started with SAP Support - SAP S/4HANA Cloud, public/private edition May 15th, 2023 / 10:00 am EST Link

(A recording will be available after the event using the same link)

 

The second session (1 h) will show you how to use SAP Community during the deployment of your SAP S/4HANA Cloud, public edition solution. The session will also cover how SAP Enterprise Support, included in your SAP Cloud subscription, can help you during your SAP S/4HANA Cloud, public edition implementation project.

Please note that the content of this session can also be applied to SAP S/4HANA Cloud, private edition.

Goals:

  • Understand what is included in your SAP Enterprise Support, cloud edition subscription and how to utilize the SAP Enterprise Support value map, the SAP Enterprise Support Academy learning assets, and the continuous quality checks services

  • Utilize the SAP Community for SAP S/4HANA Cloud, public edition for all how-to questions, tools, resources, knowledge, and engagement to contribute avoiding SAP incidents for how-to questions

  • Learn how to impact customer and partner success in the SAP Community with your shared expertise



Before you can access the link below, a one-time registration in the SAP Learning Hub, edition for SAP Enterprise Support, is required. A detailed step-by step guide to registration can be found here.

 













Session Title: Date and Time: Registration:
Utilize SAP Community and SAP Enterprise Support for deploying SAP S/4HANA Cloud, public edition April 26th, 2023 / 10:00 am EST Link

 (A recording will be available after the event using the same link)

 

Related links:

 

*To be able to review the above link, you must first sign up for the SAP S/4HANA Cloud, public edition value map.


Do you want to stay up to date on further training and enablement offerings?

-> Subscribe to our monthly SAP Enterprise Support Academy newsletter: Subscribe here
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