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Author's profile photo Yun-Hsuan Lin

Integrate SAP Task Center with Concur

With Task Center, we intend to help improve user productivity with a central notification system for approval workflow management across Concur Request and Concur Expense with other SAP solutions in the Intelligent Enterprise Suite.  Customers can benefit from reducing administrative burden, improving operational processes, and providing better insight within the approval processes, notifications, tasks, and action items.  Today, we are thrilled to announce that Task Center can be now integrated with Concur.


To configure Task Center with SAP Concur, please follow the steps below:

1. Check the prerequisites

Before you can use the Task Center service in Concur, you have to meet the following prerequisites:

– Currently the task center integration only suppots the following SAP concur solutions:

  • Concur Expense, Professional/Premium Edition
  • Concur Request, Professional/Premium Edition

– SAP Task Center is available via the commercialization model: SAP Business Technology Platform CPEA, Pay as you go, free tier model and make sure you have the latest data privacy agreement.

– You have an SAP Concur admin user with Web Services Administrator role assigned.

– SAP Cloud Identity Services are needed for integrating task providers with SAP Task Center.

  • Recommended approach: Use SAP Cloud Identity Services – Identity Authentication and Identity Provisioning to generate and distribute Global User ID. If you just purchased Concur, you need to configure for both IAS and IPS tenants, details could be found here
  • If you already have an existing SAP Concur entity, and have generated the Company Request Token and Company UUID. Within BTP connection settings, you would need the app ID and company UUID and request token values again. If you require any additional information, please contact your SAP Concur implementation consultant or check out the integration guide with Concur solution.

  • Check out how to set up destination to connect SAP Task Center and SAP Concur here.

2. Check whether these services are entitled in your SAP BTP sub account

  • SAP Build Work Zone, standard edition, formerly known as SAP Launchpad service (see this blog) or advanced edition
  • SAP Cloud Identity Services – Identity Authentication
  • SAP Cloud Identity Services – Identity Provisioning

If not, you can subscribe to the required service under “Entitlements” from BTP cockpit and add the service plans respectively.

Add SAP Build Work Zone, standard edition and SAP Task Service to your sub account

At the end, you should be able to see both service plans showing up in your entitlements.

3. Configure Trust between BTP Sub account and SAP Identity Authentication service (IAS)

To use Task Center with SAP Concur, you need to establish trust between your SAP BTP sub-account and SAP Cloud IAS service. Under Security tab, you can find the trust configuration so that you can click on “Establish Trust” and select the Identity Authentication tenant that you want to connect with your subaccount.

*only tenants that belong to your customer ID are shown*

4. Run the automatic set up

Choose the “Boosters“ from the navigation bar to create a sub account. The booster will perform the certain steps to create service instances and destinations accordingly.

You will see that the booster creates role collections and directly assign them to your user account and the booster also validates the prerequisites and informs you if entitlements are missing:


5. Configure your SAP Build Work Zone, standard edition Site manager service

You can now go to your SAP Build Work Zone application and in the “Content Manager” menu, you will be able to find the apps related to Task Center. Select them and click on “Add to my Content” such as “Task Center” and “Task Center Administration”. Follow the steps in order to integrate the SAP Task Center applications into a new SAP Build Work Zone site.

When you finish it, you can see the tiles are added to your Fiori launchpad.

6. Generate an expense approval task in Concur

Now you can login to SAP Concur and navigate to the Expense tab to create a new expense report by clicking “Create New Report“. You can enter the travel expense details and then submit your expense report.


7. Approve the task in SAP Task Center

You will see the Concur expense report showing up in the task center application and if you click on it, you will see all the details from the expense report.

And the approver can decide if he/she wants to approve it or send it back.


Without SAP Task Center, an approver would need to log in to multiple applications to manage approval workflows.  With SAP Task Center, the approver can view and approve multiple workflows from one place.

Ready to experience the benefits of our Task Center integration? Try it today and click on the following documentations to learn more.


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      Author's profile photo Michael Cliff
      Michael Cliff

      Hi Yun-Hsuan Lin ,

      Thanks for sharing this. When you click Approve from task center, does it approve expense report directly from there, or does it log the user into Concur and deeplink to the report so they can review and approve it?

      Author's profile photo Yun-Hsuan Lin
      Yun-Hsuan Lin
      Blog Post Author

      Hi Michael,

      the user can simply ‘click’ on the expense report in the task center directly to review the details before approving or sending back. I will include more screenshots to illustrate the workflow.