Collection of Public Sector Innovation Award Entries 2023
Public Sector submissions:
State of Arkansas (USA) with NTT Data
Supporting the State of Arkansas’s economy by empowering employers and job seekers
S/4HANA Cloud Public Edition; BTP – Process Automation; Services & Support
The Division of Workforce Services (ADWS) is a department within the state that has been an existing SAP ECC customer since 2000. This division is responsible for performing detailed cost allocation for grants and reporting back to its sponsors. They are tasked with allocating State and Federal grants in a timely manner to serve the citizens of Arkansas. Their mission is to support and secure Arkansas’s economic vitality through the highly skilled workforce by administering programs and providing efficient services that empower employees and job seekers. Key to their mission is driving economic vitality in the State of Arkansas by expediting the delivery of Federal funds to Citizen Facing Services.
Multiple aging systems were used to perform detailed cost allocation for grants and report back to their sponsors. The custom-written system crashed and was inoperative leaving the department with a manual process that was expensive, time-consuming, and exposed risks in their data entry. The inability to provide timely financial reports on a manual system meant the department risked future funding from the Federal government securing salaries. Working with their trusted advisor, NTT Data and SAP they were able to get a contract defined and executed in 23 days.
Work started almost immediately after, with a successful go-live 27 weeks later of SAP S/4HANA Cloud, Public Edition, for the Public Sector. ADWS showed unwavering support for an untried solution and worked tirelessly with SAP and NTT Data to deploy, build, test, and launch the solution.
Therefore, they significantly simplified their existing cost allocation model and met their 6/30/22 deadline. The modular approach allowed the State of Arkansas to be nimble and complete its procurement process on time.
This also enabled the department with a system to perform substantive reporting to improve execution and deliver insights with KPIs. They subsequently reported federal quarterly reports on time for the first time.
Brigada Carcarae (Brazil) with GrupoLPJ
Intelligent firefighting to protect flora and fauna
BTP; HANA; Analytics Cloud
Read and find out more about how SAP Brazil partnered with Brigada Carcarae, a volunteer organization in Minas Gerais, Brazil working to prevent and control forest fires. Through geo-referencing and image records Brigada Carcarae achieved to modernize its operations and work with real-time data for monitoring and analysis. SAP has helped Brigada Carcarae achieve its goals of preventing forest fires, salvaging and reestablishing apiaries, and reviving and replanting forests. The platform has increased the speed of data analysis, enabling Brigada Carcarae to respond quickly to calls and make informed decisions.
Christchurch City Council (New Zealand) with DXC
A Journey of Transformation and Citizen Empowerment
S/4HANA; Cloud for Customer; Commerce Cloud – Citizen Engagement Accelerator; Customer Data Cloud; BTP – Integration Suite
Christchurch City Council has transformed the way it delivers many of its services and back office processes over the years leveraging SAP technologies. With more choices on how and when citizens can interact with the Council, citizen engagement has been dramatically enhanced. Transformation and modernization has reduced the Council’s reliance on multiple legacy systems, saved IT costs, increased agility and provided a solid foundation for future innovation.
Diakonie Nord Nord Ost in Holstein (Germany)
Co-Innovating social finance processes and setting standards for the public sector as a pioneer
S/4HANA Cloud; Cash Management; Collections and Dispute Management; Central Invoice Management; Ariba; Enterprise Asset Management; BTP – CDS Views, Integration Suite, Multi-Bank Connectivity, Cash Application
Diakonie Nord Nord Ost is one of the largest diaconial institutions in Schleswig-Holstein and has assumed social responsibility since 1906. Over 3500 employees of the non-government organization (NGO) are dedicated with their hearts and minds to help people in all life circumstances in more than 100 facilities, with and without disabilities. They support people in all stages of life and impress with diversity on various levels.
Together with SAP, Diakonie Nord Nord Ost made their way towards significantly clearer and less complex financial processes. They are a pioneer in the social economy setting social accounting standards with SAP and achieving an 84% reduction in time required to release invoices, increased efficiency processing invoices, maximized productivity through a optimized finance process and tangible employee satisfaction.
Ministry of Finance (Serbia) with Wireless Media and SINFON
Government-wide Cloud-based Workforce Expenditure Planning and Budgeting
Analytics Cloud for Planning; BW/4HANA; S/4HANA; Payroll Processing; BTP – Analytics Cloud BI; Enterprise Support
Ministry of Finance, Republic of Serbia managed to provide to users across Serbian public sector that use ISKRA SAP HCM, and PY solutions, comprehensive data analytics solution. This solution is based on integrated data from ISKRA and systems for budget execution. More than 40 different stories enable full insight into workforce indicators and related expenditures.
Ministry of Finance top management have the possibility to use a mobile application that allows the tracking of KPIs in real-time. The budget department in Ministry of Finance now has tools for budget preparation, monitoring of budget execution, predictions, and budget rebalancing.
Ras Al Khaima Electronic Government Authority (UAE) with Quantum Vision
RAK Municipality Customer Journeys
BTP – Portal, UI5, Business Application Studio; RISE
The goal of our solution was to collect groups of related services into customer journeys. This included a redesign of both front-end and back-end sides of the solution.
On the front-end, we deployed the SAP Business Technology Platform (BTP) solution extensively, using our partner QV’s screen building solution. On the back-end, we created a Journey object, with SAP Business Rule Framework plus (BRF+) capabilities, allowing it to later be inherited multiple times while maintaining the single solution object.
The project greatly influenced the deployment of our government online services and their usage. Our first journey was for RAK Municipality – ‘Manage my Land’, and following its success, more journeys are following it from different departments, related to Lands, Courts and Business Development.
Save the Children International (UK)
Reaching More Children Faster with SAP Ariba
Ariba – Strategic Sourcing Suite, Contracts, Buying and Invoicing, Business Network
Save the Children International (SCI) is working to build a world where every child can thrive, grow up healthy, educated, and safe, and look forward to a future full of promise. The quicker and more efficiently we respond, the more lives we reach. We were running 1500 programs through 400 field offices spending $400 million/year in procurement using Excel and paper, while operating in the world?s most challenging contexts. We introduced SAP Ariba with most modules within 20 months to 600 procurement staff in 50+ countries for use with 25,000 suppliers, leading to 100% supplier visibility and a 30% reduction in procurement lead times.
Ministry of Sport (Saudi Arabia) with PwC
Sports Clubs Support Governance Platform – Execute and Track your clubs strategy
Analytics; BTP – Application Development and Automation, Data and Analytics
The Agency for Sports and Youth Affairs in the Ministry of Sports has developed a digital platform to support all the strategic and operational activities of sports clubs in the Kingdom.
The platform automates the procedures for governance standards for managing the club’s support strategy as a first stage. This platform is considered as the unified and central database for all activities related to the governance of the club support strategy and the outputs related to sports clubs.
Accelerating Net Zero UK Infrastructure through SAP’s Business Technology Platform
Analytics Cloud; HANA Cloud; Integration Suite; Data Intelligence; UI5; BTP
The UK is legally committed to achieving NetZero 2050. Infrastructure contributes directly to 43% of global CO2e and indirectly 95% globally. UK Government needs to consolidate its infrastructure carbon emission data to ensure it is creating a data based policy environment to achieve NetZero.
Working with policy officials and carbon SMEs, Costain and partner, Deloitte, implemented a data virtualisation platform, leveraging SAP’s financial and manufacturing pedigree to visualise carbon emission reporting across billions of pounds of infrastructure assets.
The change enabled clear guidance for the supply chain to adopt best practice carbon management practices to expedite UK’s NetZero journey.
Deutsche Post DHL Group (Germany)
Enabling Sustainability Reporting
Fiori; BTP – Cloud Application Programming Model, Business Application Studio, Launchpad Service; HANA Cloud; Services & Support
The EU taxonomy is part of the European strategy for sustainable finance to direct capital flows into taxonomy-compliant and thus sustainable investments. Sustainability in general and taxonomy in particular therefore have high attention at DPDHL management level. Deutsche Post DHL built with us in a PoC a digital classification system that defines when an economic activity environmentally is sustainable and therefore “Green” within the EU Taxonomy. Reporting that aligned to revenue for Capex & Opex. This PoC will be delivered as standard in the Sustainability Control Tower as of Q4 2022.
Royal Mail Group (UK) with EY
SAP Innovation Awards 2023 – PeopleApp – Royal Mail Group and EY
BTP – HANA Cloud, Conversational AI; ECC
The vast majority of Royal Mail Group’s 140,000 employees are ‘frontline’ and are based in the mail centers, delivery offices, and driving the fleet. Apart from via line-managers and traditional surface mail, RMG had no way of engaging and ‘transacting’ with these employees. Our solution was the ‘PeopleApp’ – an app that is targeted at (but not limited to) frontline colleagues, giving them direct access to their personal information and business services on their own devices.
Today over 110,000 employees have downloaded and utilized the app on their own devices, creating a new channel of engagement with employees and allowing them to become ‘connected’ for the first time, whilst also enabling more efficient delivery of services, reducing the administrative overhead online managers and HR, and allowing employees to access and manage their data anytime. PeopleApp is now the ‘channel of choice’ for all employee engagement at RMG.
Lithuanian Red Cross (Lithuania)
Digitalizing Humanitarian Aid Provisioning to Maximize the Impact for Refugees
Find out how the Lithuanian Red Cross Society streamlined refugee registration data collection, needs assessment, and service alignment processes, making these processes more humane by digitalizing data capture and replacing existing paper-based manual practices.
Oita University (Japan) with Zynas
Using Data Smartly to Detect and Mitigate Natural Disasters
Analytics Cloud; HANA Cloud
Read how Oita University used SAP solutions to build EDiSON, an emergency-response collaboration tool that helps the Japanese island of Kyushu deal with the ongoing impact of climate change, including AI and machine learning. Learn how the tool supports advanced disaster-response capability, enabling effective countermeasures against large-scale earthquakes and weather-related disasters and enhancing disaster-prevention education.