Release Announcement – C4H54B- Use SAP Service Cloud

Hello Everyone,

My name is Svetha, and I’m the Portfolio Manager for SAP Service Cloud related topics within the SAP Customer Experience Product Learning team.  We at SAP Learning are working on transforming our platform and content and focusing on Digital First, Role-Based E-Learning opportunities.

On behalf of the SAP CRM & CX Product Learning Center of Excellence team, I am pleased to announce the official release of  Use SAP Service Cloud, a new eLearning on https://learning.sap.com/

                       New Use SAP Service Cloud course announcement (C4H54B)

Intended for Service Agents or Business Users this FREE learning opportunity is delivered in an easy-to-learn format and self-paced manner, not only with text and graphical information, but also with SAP Enable Now simulations and walkthroughs.

In this Beginner-level course you will learn how to use the different features and functions of SAP Service to manage customer interactions.  Learn:  how a service agent performs daily tasks, important steps in customer service which helps the service agents resolve issues and provide expert guidance to their customers. The service level agreements and work distribution rules automate a few steps which in turn increases the efficiency of the service agents.

  After completing this course and answering all the quiz questions correctly, you earn a Record of Achievement for yourself!    

Give a try! We plan to create more and more learning content for this area, and we need you to go over the lessons and let us know if they are useful for you or your team.

Additional Resources

Do you prefer learning via videos? No problem! For quick video learning, check out the openSAP microlearning platform. Subscribe to the  Service Cloud channels to get updates on the latest videos.

I’ll be back soon with more learning resources which could be interesting and related to SAP Service Cloud.

In the mean time, I’m looking forward to your feedback and questions via comments in this post.

If you have any questions go to the Q&A area for C4C Service: https://answers.sap.com/tags/569449780209093647095570245113309

or

Check out additional blog posts related to the topic here: Additional blogs on SAP Service Cloud”

Happy Learning!