Product Information
SAP Sales and Service Cloud – 2302 Release Briefing Webcast
Dear Community,
The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching.
We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also keep the conversation alive.
SAP Sales and Service Cloud – 2302 Release Briefing Webcast
When: Thursday, February 2, 2022 @ 4.00 pm – 5.30 pm CEST/ 10.00am -11:30 am EDT.
Who: Presented by Emmanuel Desert and Sales & Service Cloud Product Managers
What: Get an insightful preview on the planned innovations for the upcoming February 2023 release (2302) of SAP Sales and Service Cloud. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales, and Service.
Watch the full Webcast Replay Here.
Videos:
- Watch the Business Partners – Automatic run to set “End of Purpose” status video here.
- Watch the Intelligent Sales Add-On Video Here.
- Watch the Dynamic Visit Planning Add-On Video Here.
Visit the documentation page to check out the current updates.
Please bookmark our 2023 release schedule located here.
Highlights for the 2302 Release:
Platform & Integration
MS Teams Integration
- Deal Room For Account
- Lifecycle Management Deal Room for Opportunity
SAP Sales and Service Cloud Core – Sales
- Opportunity: Copy parent opportunity into child hierarchy
- Sales Quote: Additional approver parties
- Contract: Archiving
- Business Partner: New business configuration question for employee working hours maintenance
- Perfect Store: Copy KPI within engagement map
- Groupware Integration: Additional language support in server side integration
SAP Sales and Service Core, Dynamic Visit Planning Add-On
- Supporting other frequency types including daily and monthly in route groups
- Supporting mass edit in route groups
- Perfect Store indicator and mass edit at visit list level and at route groups account level
SAP Sales and Service Core, Intelligent Sales Add-On
- Customer Insights: Generic KPIs and i-flows
- Guided Selling: Embedded Guided Selling
- Guided Selling: Launch Kanban View from Opportunity Dataset
- Guided Selling: Kanban View – Quick view and opportunity details page
*Please note that development is planned / in progress at the time of the release briefing and thus visuals and timelines might be subject to change.
Please find a visual timeline for the release and the upgrades. We have also added the hotfix (HFC) dates along with other important dates.
Please note: The Hotfix dates represent the release dates only. HFC is deployed in the customer system in the immediate next Contractual Maintenance Period (CMP).
Thank you and looking forward to continuing the release conversations here in the community!
Hi! 🙂 Is slidedeck available somewhere?
https://on24static.akamaized.net/event/40/53/54/3/rt/1/documents/resourceList1675262880760/2302rolloutsapcloudforcustomersalesconsolidated1675262877291.pdf
Thanks a lot! 🙂
Hi all,
Anyone testing the Intelligent Sales: 'Embedded Mode for Guided Selling' ?
We have it enabled and I can see the new Guided Selling tab/view within the Opportunity.
However, I'm not able to access the Kanban view from within the Opportunity OWL.
All I get is a blank screen...anyone else experiencing the same behaviour?
Thanks
Ben
Hello Ben,
The Kanban view for Embedded Guided Selling will be deployed to customer systems end of this week.
Regards,
Shailesh Mane
Ok, thanks Shailesh for your response, I was not aware that this feature was not yet available.
P.S. You were my next port of call 🙂
Thanks
Ben
Hello Ben,
It should be working now in your system.
Regards,
Shailesh Mane
Thanks Shailesh.
I confirm I'm now able to access the Kanban view. I will now check out this new feature.
Hi! 🙂
Is available documentantation about this topic?
Thanks!!!
Development with BAS
Hello everyone, I have the license: SAP Sales and Service Core, but when I want to activate it in the scope "Do you want to use Guided Selling in your cloud solution?" it gives me an error, is this normal?
Hi Nery,
Guided Selling is part of the Intelligent Sales add-on which unfortunately is not currently included in the SAP Sales and Service Core license. Hence you'll need to purchase this add-on from SAP.
Ben