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Author's profile photo Apoorv Bhargava

Exploring ChatGPT ERP and non-ERP Use Cases

ChatGPT from OpenAI is one of the latest trending innovations in the technology world. As a member of technology community I also decided to learn and try it. The focus was more on potential ERP use cases where ChatGPT could add a significant value

Let’s ask ChatGPT  for help.

Since ChatGPT is supposed to be capable of generating texts based on the knowledge it has been trained on,  I started by simply asking ChatGPT to generate a blog for me on the use cases of ChatGPT for S/4HANA

Blog Created  by ChatGPT  –

ChatGPT is a natural language processing (NLP) tool that enables businesses to i
nteract with customers in a conversational manner. It is a powerful tool that ca
n be used to automate customer service tasks, such as answering customer inquiri
es, providing product information, and more.

The use of ChatGPT for S/4HANA is becoming increasingly popular as businesses lo
ok to leverage the power of NLP to improve customer service. With ChatGPT, busin
esses can quickly and easily respond to customer inquiries, provide product info
rmation, and more.

One of the most common use cases for ChatGPT for S/4HANA is to provide customer
service. By leveraging the power of NLP, businesses can quickly and easily respo
nd to customer inquiries, provide product information, and more. This can help t
o reduce customer wait times and improve customer satisfaction.

Another use case for ChatGPT for S/4HANA is to provide product information. By l
everaging the power of NLP, businesses can quickly and easily provide customers
with product information, such as product descriptions, pricing, availability, a
nd more. This can help to reduce customer confusion and improve customer satisfa
ction.

Finally, ChatGPT for S/4HANA can also be used to automate customer service tasks
. By leveraging the power of NLP, businesses can quickly and easily automate cus
tomer service tasks, such as responding to customer inquiries, providing product
information, and more. This can help to reduce customer wait times and improve
customer satisfaction.

Overall, ChatGPT for S/4HANA is a powerful tool that can be used to automate cus
tomer service tasks, provide product information, and more. By leveraging the po
wer of NLP, businesses can quickly and easily respond to customer inquiries, pro
vide product information, and more. This can help to reduce customer wait times
and improve customer satisfaction.

ERP Use cases suggested by ChatGPT-

It is impressive to see a decent blog is automatically written by the ChatGPT.

It suggested these ERP use cases for ChatGPT

  • customer inquiries, provide product information
  • automate customer service tasks

Application Integration with Chat GPT –

ChatGPT official documentation provides required information on how to use the ChatGPT API

There are number of API clients are also available for the programming languages like Python, NodeJS, Java

Samples and code snippets can be referred to develop first demo use case

Here is one example which I tried on NodeJS

const { Configuration, OpenAIApi } = require("openai");
require('dotenv').config()
const configuration = new Configuration({
apiKey: process.env.OPENAI_API_KEY,
});
const openai = new OpenAIApi(configuration);
async function runCompletionWithParam(promptParam) {
const openai = new OpenAIApi(configuration);
const response = await openai.createCompletion({
model: "text-davinci-003",
prompt: promptParam ,
temperature: 0,
max_tokens: 4000,
});
console.log(response.data.choices[0].text );}
runCompletionWithParam("Write a blog on use case of chatgpt for S/4HANA");

 

ChatGPT as Another Tool for an Intelligent ERP –

In my opinion , In past Chatbots were included in ERP Applications and were able to add value based on their limited capabilities. They were still not the first choice of an ERP  user  over the traditional application user interfaces. ChatGPT comes as a next generation machine which learns continuously based on feedback and inputs and able to generate more accurate and contextual information and can make the case of ChatBots stronger.

 

Many other use cases of ChatGPT –

I also tried to challenge the ChatGPT with some different tasks.

I asked ChatGPT to write me a poem on topic of festival

I was bit surprised to see that it was able to generate a decent poem on festival

 Poem on Festivals generated by ChatGPT –

Festivals are here,
A time of joy and cheer,
A time to celebrate,
A time to be elate.

A time to be together,
A time to be merry,
A time to be kind,
A time to be divine.

A time to be thankful,
A time to be grateful,
A time to be content,
A time to be content.

A time to be happy,
A time to be joyous,
A time to be blessed,
A time to be blessed.

A time to be loved,
A time to be cherished,
A time to be remembered,
A time to be remembered.

A time to be celebrated,
A time to be enjoyed,
A time to be shared,
A time to be shared.

Festivals are here,
A time of joy and cheer,
A time to be together,
A time to be forever.

I was excited and now wanted to help my Mother who is a Hindi Poetess.

This time I asked ChatGPT to write a HIndi Poem (I was not so sure if it will be able to)

The poem it wrote was again impressive

Hindi poem written by ChatGPT

आये हैं त्योहार सुहावने,
सबको मनाने के आनंद मिलाए।
हर घर में हो उल्लास का स्वागत,
हर घर में हो खुशियों का संगीत।

हर घर में हो रंगों का रौशनी,
हर घर में हो मुस्कान की चाहनी।
हर घर में हो संगीत और गाने,
हर घर में हो खुशियों की बौछारे।

हर घर में हो मिठाईयों की बौछारे,
हर घर में हो मुस्कान की चाहनी।
हर घर में हो सुख और आनंद,
हर घर में हो त्योहार की खुशियाँ।

 

Conclusion

ChatGPT is a very promising technology for both ERP and non-ERP use cases. With time its results will become more accurate with continuous learning. Let’s try it for some innovative use cases and validate if this is true.

Feedback and comments on this  blog are welcome

 

 

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      2 Comments
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      Author's profile photo Sven Haiges
      Sven Haiges

      Question - the blog post is mainly about ChatGPT, which currently does not have an officially supported API. The snippet you show, also uses davinci-003 - so was this all generated by the predecessor davinci? Of did you use the web-based ChatGPT access at openai's website?

      Author's profile photo Apoorv Bhargava
      Apoorv Bhargava
      Blog Post Author

      Hi Sven,

      Thanks for the question. In the nodejs code I used the  http based API provided by openai web site.

      It is also possible to directly try out this on openai web site or playground.

      You can have a look at the playground

      There are  more models other than text-davinci-003 also available for selection.

      Hope this answer a part of your question.

      Regards,

      Apoorv