Integration of Fresh Desk with SAP Business ByDesign

Introduction/ About the Product

Fresh Desk Add-on describes the high-level design of the integration between SAP Business ByD and Fresh Desk System

Business Case/ Requirement

Keeping a track of your Freshdesk tickets and creating a corresponding service request and service order in SAP Business ByDesign using Rest APIs and Webhook.

Solution overview

The solution helps to integrate Fresh-desk Contacts and Tickets with ByDesign:

• ByDesign Accounts are created as Fresh-desk contacts instantly using Restful APIs.
• Freshdesk tickets are created as ByDesign Service requests and service orders using Webhook.
• ByDesign Service request notes information and Fresh-desk Ticket conversations are mutually integrated.
• ByDesign service request status is updated to corresponding status in Fresh-desk tickets.
• ByDesign Accounts and Fresh-desk Contacts to be in sync prior to tickets creation.

High-level Architecture Design

Key–Features

• Integrate ByDesign and Fresh-desk seamlessly
• Frequency of integration can also be scheduled.

Benefits

• Enhance customization.
• Secured and Reliable.

Conclusion

The Solution which automates the integration of Fresh-desk software and SAP Business ByDesign in real time.

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