Integration of Fresh Desk with SAP Business ByDesign
Introduction/ About the Product
Fresh Desk Add-on describes the high-level design of the integration between SAP Business ByD and Fresh Desk System
Business Case/ Requirement
Keeping a track of your Freshdesk tickets and creating a corresponding service request and service order in SAP Business ByDesign using Rest APIs and Webhook.
The solution helps to integrate Fresh-desk Contacts and Tickets with ByDesign:
- ByDesign Accounts are created as Fresh-desk contacts instantly using Restful APIs.
- Freshdesk tickets are created as ByDesign Service requests and service orders using Webhook.
- ByDesign Service request notes information and Fresh-desk Ticket conversations are mutually integrated.
- ByDesign service request status is updated to corresponding status in Fresh-desk tickets.
- ByDesign Accounts and Fresh-desk Contacts to be in sync prior to tickets creation.
High-level Architecture Design
- Integrate ByDesign and Fresh-desk seamlessly
- Frequency of integration can also be scheduled.
- Enhance customization.
- Secured and Reliable.
The Solution which automates the integration of Fresh-desk software and SAP Business ByDesign in real time.
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