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Author's profile photo Renukadevi Saravnan

Integration of Fresh Desk with SAP Business ByDesign



Introduction/ About the Product

Fresh Desk Add-on describes the high-level design of the integration between SAP Business ByD and Fresh Desk System


Business Case/ Requirement

Keeping a track of your Freshdesk tickets and creating a corresponding service request and service order in SAP Business ByDesign using Rest APIs and Webhook.


Solution overview

The solution helps to integrate Fresh-desk Contacts and Tickets with ByDesign:

  • ByDesign Accounts are created as Fresh-desk contacts instantly using Restful APIs.
  • Freshdesk tickets are created as ByDesign Service requests and service orders using Webhook.
  • ByDesign Service request notes information and Fresh-desk Ticket conversations are mutually integrated.
  • ByDesign service request status is updated to corresponding status in Fresh-desk tickets.
  • ByDesign Accounts and Fresh-desk Contacts to be in sync prior to tickets creation.


High-level Architecture Design


  • Integrate ByDesign and Fresh-desk seamlessly
  • Frequency of integration can also be scheduled.



  • Enhance customization.
  • Secured and Reliable.



The Solution which automates the integration of Fresh-desk software and SAP Business ByDesign in real time.

Kindly post your questions in ask a question section and feedback in the below comments section.


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      Author's profile photo Alexandre Costa
      Alexandre Costa


      Thank you for your article.

      I'm interested to integrate Freshdesk with SAP Bydesign, because we want to change our helpdesk software.

      Could you please explain where I can find information about this Freshdesk Add-on ? is there an application on the Freshdesk Marketplace or in SAP store ?

      Kind regards

      Author's profile photo Renukadevi Saravnan
      Renukadevi Saravnan
      Blog Post Author

      Hi Alexandre,

      Thank you. Kindly share your contact details or connect with us: /, so we can provide you more details about the Add-on integration.