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Author's profile photo Sruti Nayak

Solution Architect for Customer Experience – SAP Certification

It is well known that smooth Customer Experience plays a major role in organization’s success. Integration and Extensibility are the most enhancing factors behind the scenes.

Combined, these contribute to an Intelligent Enterprise.

If you are looking forward to becoming a Solution Architect in SAP Customer Experience, the first recommended step would be to go through the below SAP Certification.

SAP Certification ID & Ref. URL: C_C4HCX_24 (SAP Certified Application Associate – Solution Architect for Customer Experience)


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This blog post will guide you to prepare yourself for the same.

The table depicts the breakdown of topics and the weightage percent respectively for the certification exam.

Topic Area Weightage
The Intelligent Enterprise 8-12%
SAP Extension Suite >12%
SAP Integration Suite >12%
SAP Sales and Service Cloud >12%
SAP Customer Data Cloud 8-12%
SAP Commerce Cloud 8-12%
SAP Marketing Cloud and Emarsys 8-12%

It is better to first have a high-level overview of SAP Customer Experience (SAP CX) before starting with the deep dive learning for the certification. Below are few references for this:

If you already have a know how of SAP Customer Experience, it is better to directly start with the below Learning Journey.

SAP Customer Experience Solutions – Integration and Extensibility

My approach to the Learning Journey:

  1. First complete the “Start with an overview” section which covers the following topics:
    • Intelligent Enterprise and it’s Integrations: Open SAP Course
    • Intelligent Enterprise Processes: Lead to Cash, Recruit to Retire, Source to Pay, Design to OperateFor these processes, visit the reference links provided in the learning journey and take the self-assessment quizzes.

You can also refer to the SAP Help on Intelligent Enterprise and its processes.

  1. Once you’re done with the Intelligent Enterprise, move to the “SAP Integration Suite and SAP Extension Suite” section in the learning journey.
    • Read CP100 thoroughly and take the assessment in each unit
    • SAP One Domain Model
    • Master Data Management
    • SAP Cloud Platform Extension for Customer Experience
  1. Then, you can start learning the various solutions/products in SAP CX.
    • SAP Commerce: The Learning Journey has a good set of references for this module.
      It’s best to cover the Overview, Architecture, Commerce Cloud Portal, Accelerators, Deployment and Monitoring.
      Get an overview of Spartacus and UpScale offerings of SAP Commerce.
      Also, cover the Integration and Extension options available for SAP Commerce.
    • SAP Sales and Service Cloud: For the introduction and deep dive, you can watch the SAP Microlearning videos(SAP Sales Cloud and SAP Service Cloud) provided in the learning journey.
      You can refer to the SAP Help for the system setup, configurations and scoping guidelines.
    • SAP Customer Data Cloud: The SAP Help is a one stop go for SAP CDC. Apart from the introduction, few very important topics are Customer Identity, CIAM for B2B, Customer Consent and Identity Exchange for partner integrations.
    • SAP Marketing Cloud and Emarsys: The SAP Microlearning is a good start for SAP Marketing Cloud. For it’s extensibility options, you can refer to the CX Works article.For Emarsys, you can refer to the SAP Microlearning for overview and  Emarsys Help Page for deeper knowledge.
  1. Now that you’d have good knowledge of the SAP CX products, it’s time to learn the end-to-end intelligent Lead to Cash Process offered by CX. Refer to the SAP Help for learning more about this pre-packaged integration.
  2. Lastly, you need to know how the Project Delivery Framework is designed for SAP CX solutions. SAP Activate Methodology is used for this. The following CX Works articles provides detailed design and analysis of this.
    1. SAP Activate Fundamentals
    2. Project Delivery Framework by Solution : Select each framework to know more.

Key Take Away: Make sure you take all the Self-Assessment Quiz provided in the Learning Journey.

Additional references (beyond certification for upskilling):

  1. SAP CX API Hub : Check out to know the API and Integration capabilities of SAP CX.
  2. Enterprise Architect’s view on SAP BTP : This course will help you to gain the perspective of applying architecture development method to SAP Business Technology Platform in the context of Business Requirements.
  3. Introduction to SAP Enterprise Architecture Design : Here you can learn the architecture designer approach of a single solution to create, document and integrate the organization’s business, data, landscape and requirements.

Apart from all these learning materials and courses, getting your hands on the system would really strengthen knowledge and provide clearer understanding of the various SAP CX solutions.

You can join the SAP CX Learning Room to stay updated on the CX solutions.

This approach helped me to complete the learning journey in just couple of weeks considering prior hands-on experience on few of the topics.

However, with no experience also it would take 4-6 weeks of effort to finish the learning and then you’re all set for the certification exam.

If you recently took the certification exam, please share your thoughts and how you prepared for it in the comments box below.

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      Author's profile photo Kunal Bansal
      Kunal Bansal

      Hello Sruti Nayak,
      Thank you for sharing the insights on your learning journey for C_C4HCX_24 certification.
      Indeed, I followed an almost similar learning strategy. It'll take min 3-4 months of thorough preparation and having prior knowledge of multiple applications make this journey much easier.
      Thank you.
      best regards,

      Author's profile photo Sruti Nayak
      Sruti Nayak
      Blog Post Author

      Thank you for sharing your thoughts Kunal Bansal 🙂

      Author's profile photo Christian Vogler
      Christian Vogler

      Very helpful. 👍
      I also started the CX Solution Architect Learning Journey last year. My goal is to complete the certification in Q3.

      Author's profile photo Sruti Nayak
      Sruti Nayak
      Blog Post Author

      Hello Christian Vogler , glad that my blog post could be of help.

      All the best to you for the certification. 🙂