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Author's profile photo Henry Fang

Support offerings for SAP Cloud ALM

For SAP Cloud ALM, you can find several different types of support offerings available from SAP support portal. You can fully utilize them to expand your knowledge and skills about the brand-new solution.

Public demo

The Public Demo Tenant is for all customers who want to get hands-on experience of SAP Cloud ALM with provided data without any costs. You can log on immediately and instantly use the tenant. You can experience the latest functionality of SAP Cloud ALM, both for implementation and operations. Try out the new and enhanced micro services. Try the demo

Expert portal

Expand your knowledge with expert content detailing setup, configuration and usage of SAP Cloud ALM processes and capabilities.

Get the expert knowledge, how to guide, best practices and more to learn about SAP Cloud ALM for  implementation , operations and service.

Expert Guided Implementation

An Expert-Guided Implementation (EGI) is a multi-day remote session delivered in a one-to-many format. During the morning, the trainer presents the content and in the afternoon they provide hands-on activities (homework) to be executed in the customer’s own landscape. Register SAP Cloud ALM EGI session here.

Videos

Watch our YouTube videos to build your knowledge and extend your skills.

Discovery Center

Missions include best practices and step-by-step guidance for implementing use cases, with a well-established support from mission experts and SAP Community.

The new ‘Onboarding and first steps with SAP Cloud ALM‘ Mission in SAP Discovery Center is the ideal place to start your SAP Cloud ALM journey. It provides best practice step-by-step guidance for requesting your SAP Cloud ALM tenant and doing the initial setup steps.

You can consume it at your own pace and use the support functionality within the mission to get timely support on any query you may have.

SAP Enterprise Support Value Maps

SAP Enterprise Support value map is an empowerment and support program, which leads you through the knowledge, skills, and services needed to address business challenges and adopt intelligent technologies. Value maps provide direct access to SAP experts, collaboration forums, high-impact learning, and prescriptive guidance, to help you achieve meaningful results and unlock new potential for growth. Get more information about SAP Cloud ALM from ALM Value Map.

Also, focus advisors from ALM Value Map are expecting to have discussions with you on ALM topics.

Regards,
Henry Fang

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