Technical Articles
Email notification for integration error in SAP Business Network for Logistics
Introduction
SAP Business Network for logistics provides capabilities of freight tendering, subcontracting, settlement, tracking and dock appointment scheduling by connecting business partners in the network. The document exchange to customer’s on-premises system and to business partners external system is managed within the network. Users can view the integration logs via the Manage Integration Log App.
To simplify monitoring by customers and business partners, email notification feature for integration errors can be configured. This document details the steps to configure email notification.
Steps to configure Email Notification
Login to your SAP Business Network for Logistics tenant and click on the Manage Notification Settings App
Select the scenario Integration error and enable on-event notification
Navigate back to the home screen and open the Define User settings app.
With above settings, email notification is enabled. SAP Business Network for logistics will send hourly emails if there are any integration that is escalated or failed.
Below is an example screen shot of the email that you will receive post configuring email notification.
Summary
By following the steps mentioned above, hourly email notification is sent to configured email Id. It is important that these errors are addressed by viewing the error info and taking proper action. If the errors are not due to missed configuration or not due to incorrect data, report the error to SAP via the incident to component SBN-LBN-INT.
Hi Ravish,
Thanks for your efforts in writing this blog. I would also like to see if there is any email notification gets triggered to carrier vice versa if the Shipper rejects the carrier Invoice. As of now there is no intimation to carrier whenever planner rejects the carrier Invoice from TM FO. Carriers are clueless when the shipper rejects the carrier Invoices for some reason due to currency mismatch or attachment missing. SAP also didn't come up with any solution so far. May be i was thinking it can be achieved through Custom PPF actions. Did you come across this requirement?
Regards
Santhosh
HI Santosh,
This is a know gap and I guess this issue is being discussed. Based on invoice status you can always have a custom output mgmt implementation to trigger email .
BR, Ravish.
Hi Ravish,
Yes exactly, this is what we are planning too to build custom PPF based on status. But checking with SAP too if this requirement can be released in further stages. If not then we need to go for this.
Thanks once again for writing the blog!
Regards
Santhosh