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SAP Community Call Recap – RASD and XM Transformation

c_galbreath
Advisor
Advisor
‎12-08-2022 2:33 PM
On Tuesday, December 6, the SAP Activate team held a community call via a live YouTube session.  The topics of this SAP Activate Community call were “Release Assessment and Scope Dependency Tool” and “Experience Management Transformation.”

We were joined by Asha Pillai (Product Owner, Release Assessment and Scope Dependency Tool), Yannick Touillon-Renaud (Global Director SAP Service Experience Management Center of Excellence), Christina Galbreath (Product Manager, SAP Activate), and Bob Byrne (Senior Product Manager, SAP Activate).


Agenda:

  • Introduction – 0:07 – 1:55

  • Release Assessment and Scope Dependency Tool – by Asha Pillai 1:58 – 18:10

    • Overview of tool









    • Demo of tool

    • RASD roadmap


    • Key takeaways

      • Simplifies a customer’s journey through the SAP S/4HANA Cloud half-yearly and continuous feature deliveries

      • Access via the RASD URL or SAP for ME

      • Not priced

      • Available to all SAP S/4HANA Cloud customers, public edition and to customers who have a Quality, Test or Production system.





  • Experience Management Transformation – by Yannick Touillon-Renaud 18:19 – 38:49

    • Projects and Transformations challenges

      • Cost overruns

      • Missed timelines

      • High project team turnover

      • High end-user burnout

      • Sub-optimal solution design

      • Low end-user satisfaction or adoption



    • Projects and Transformations opportunities

      • Reduce delays in delivery timeline

      • Increase quality of delivery

      • Protect future TCO

      • Secure end-user adoption

      • Improve business team efficiency



    • Projects and Transformations solution

      • Assess and prioritize project risks

      • Focus resources on areas of weakness

      • Adapt learning and enablement materials

      • Maximize end-user satisfaction and adoption

      • Renegotiate budget or timelines with sponsors, and implementation partners using real data



    • XM Transformation Overview








  • Q&A – by all 38:50 – 47:35

    • Community member questions and answers




Here is a recap of all the questions asked during the call:

1. Question: How can I get started with XM Transformation for an implementation project? If I am midway through a project is it still a good idea to integrate XM Transformation or do I have to wait for a new project?

  • Answer: There is a specific set of assets and elements that you can use at every methodology phase (Discover, Prepare, Explore, Realize, Deploy, Run). If you want to use this methodology at a later phase such as the UAT phase, this is fine.  Many things happen before, but you will still get information and have more visibility at this time, and you are not live yet. It is recommended to try it out first on a less impactful project and then be ready to manage perfectly end-to-end this new methodology.


2. Question: Will RASD be availably in 3SL? If so, when can we expect it?

  • Answer: Yes, RASD will be available in 3SL for the 2302 release, which is end of January 2023.


3. Question: Is the content that you shared in SAP Activate Roadmap viewer available to everyone? Can I use that without having a Qualtrics license?

  • Answer: Yes, there is a public profile on roadmap viewer with public information / content. Yes, you can use the content with any platform, but you need to be able to process all of the data and list all of the actions with a true system of action embedded in the platform, which is not the case with every solution.  You can start it, but better to use with Qualtrics.


4. Question: Are there any best practices when it comes to implementing XM?

  • Answer: Looking at the type of predefined survey questions that are set up in the Roadmap Viewer is important. Another best practice is for an organization to not only focus on the score and be super happy or disappointed about it. If you don’t take action, people will stop sharing feedback. Communication is important especially sharing results and listing all the actions that you will take.


Resources mentioned on the call:

Please be sure to follow the SAP Activate Community topic page to stay up to date on all the latest news and content. Make sure to subscribe to the SAP Activate Minute YouTube playlist for more quick videos on SAP Activate related content, new videos are released every Friday.



Inside SAP S/4HANA Podcast

As always, I would like to encourage you to subscribe to our new podcast “Inside SAP S/4HANA.” This podcast leverages the unique knowledge and expertise of SAP S/4HANA product experts, partners and customers to address your needs by sharing product insights and project best practice. There is no customer success without product success and project success; we help you get to the next level and make your SAP S/4HANA projects a success. Subscribe now and benefit from the shared knowledge.

openSAP Microlearnings for SAP S/4HANA

Just a couple of months ago, we launched openSAP microlearnings for SAP S/4HANA as an exciting new learning opportunity. What began with a small batch of 20 videos, has now become a channel with more than 50 microlearnings that have generated over 20,000 views since then. Today we cover multiple lines of business, like Finance and Manufacturing & Supply Chain, and key technology topics like Master Data Management, Extensibility, User Experience, and Upgrade Management. We are continuously adding new microlearnings to the SAP S/4HANA channel, so make sure you check them out.

Your voice matters! 

If you want to learn more and actively engage with SAP subject matter experts on SAP S/4HANA Cloud, join our SAP S/4HANA Cloud Customer Community. This platform which is available to SAP S/4HANA Cloud customers and partners has a clear mission: deliver an interactive community to engage with one another about best practices and product solutions.

For more information on SAP S/4HANA Cloud, check out the following links:



  • Feature Scope Description here

  • What’s New here

  • Help Portal Product Page here

  • Implementation Portal here


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