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Author's profile photo Nivethaa Elumalai
Nivethaa Elumalai
December 7, 2022 1 minute read

Could not find or load a 64bit jvm.dll version 7 or higher. Please make sure that a 64bit JDK 1.7 or 1.8 has been properly installed

ISSUE:

SAP keep releasing newer versions for SAP ANALYTICS CLOUD KIT. It is always good to upgrade it to the latest package. While upgrading using Power shell script it to the latest version we faced the below error.

Error%20while%20upgrading%20SAC

Error while upgrading SAP ANALYTICS CLOUD KIT

 

Tomcat%20and%20SIA%20was%20not%20turning%20ON

Apache Tomcat and SAC cloud connector is failing to start

ENVIRONMENT :

OS – Microsoft Windows Server 2016 Datacenter 

Windows 64 Bit OS

SAP Analytics Cloud Version :

Old kit: SACKIT331

New kit: SACKIT351

RESOLUTION:

  1. Go back to the older working kit through the power shell script installation.
  2. Restart the Windows Server
  3. Go to the Installation Directory and rename the SAP folder as SAP_OLD
  4. Install newer version SAP Analytics Cloud Kit. Will get the same error.
  5. Replace sapjvm_ folder with the old kit sapjvm_ folder
  6. Use default installation steps in Power Shell script again
  7. Apache Tomcat and SAC Cloud Connector will get back to working

 

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SAP Analytics Cloud environment Topic page (here)

Please feel free to drop your feedback or comments if any.

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      Author's profile photo Sandeep Singh
      Sandeep Singh

      Hello There,

       

      Thank you for sharing the information with us.

      I encountered the same issue in my environment. After going through different blogs and SAP Notes, I found out that this particular issue happens due to missing prerequisite Microsoft Visual C++ version on the Windows server. The newer version of JVM that comes along in the cloud kit requires higher version of Microsoft Visual C++ which doesn't get installed itself with setup.ps1 and therefore this issue occurs. Please refer SAP Note 2911057. So, in short you will have to manually install the latest version of Microsoft Visual C++ from https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160 (this link included in the SAP Note) using the below windows command before starting the SCC patching using the cloud kit.

      vc_redist.x64.exe /install /passive /norestart

       

      I'm hoping this information will resolve your JVM issue.