Personal Insights
Scientific study published about the SAP Community: Leveraging machine learning to mine software requirements of third-party developers
Dear SAP Community,
during the last years, me and my colleagues at Technical University of Munich extensively studied how large software companies such as SAP can generate information benefits from their online communities.
Relying on data from the SAP Community, we recently published a paper, in which we show how machine learning models can be used to automatically detect feature requests of third-party developers. Based on manually labeled data set of 1,500 questions, our classifier reached a high accuracy of 82%. This means that our classifier was able to predict 82% of all feature requests correctly. To us, this is big steps towards data-driven requirements engineering.
With this post, I would like to thank all contributors of the SAP Community. Without you, this piece of research would not exist.
The full article is available for free at ResearchGate: https://www.researchgate.net/publication/364165571_Detecting_Feature_Requests_of_Third-Party_Developers_through_Machine_Learning_A_Case_Study_of_the_SAP_Community
If you have any questions about our study, feel free to reach out to me. I am happy to discuss.
Best regards
Martin
Hi Martin Kauschinger!
Thank you for your contribution bringing insights about SAP Community to SAP Community! I'm really surprised that from 2.6 million questions only 1500 where left for training.
I some questions about your study:
Thanks,
Peter
Hi Peter Baumann,
thank you for your interest. Here are my thoughts on your questions:
Please let me know if you have further questions. I am happy to help.
Best
Martin
Thank you for your detailed answer! No further question. Very interesting to hear about all that, as it is a topic all active SAP Community users are a kind of domain experts here.
Best regards,
Peter