User Experience Insights
5 SAP Insurance Success Stories and Their Proven Value
Digital transformation touches every industry. The insurance industry is undergoing rapid and dramatic change, with online apps making it easier to connect with customers. Smart devices are enabling the simple collection of customer data, and analytics are providing the ability to better calculate risk. These changes are also reducing the efforts to accommodate specific customer needs.
In this article, we’ll look at how SAP Insurance solutions have made it possible for insurers to achieve success, while delivering superior value to their customers. Each story includes a short customer or partner video which highlights the benefits of their SAP experience.
Nuernberger is a German full-coverage insurance business providing personal liability, as well as all lines of business. It started out with an ERP instance, as many businesses do when undertaking digitization. They focused on the finance, accounting and controlling solutions.
Yet they needed additional functionality to support the comprehensive needs of their agents. SAP’s Sales Performance Management offering provided agents with a 360-degree view of sales and commissions. This boosted their sales effectiveness, while providing Nuernberger with improved agent analytics and a reduction of their in-house infrastructure.
It had the additional effect of improving customer service, since agents could focus on the customer’s needs without having to worry about commissions. The company also saw improved efficiency and maintenance of their IT resources.
With offices worldwide, Munich Re provides reinsurance, primary insurance, and risk solutions. When the change to IFRS 17 created significant challenges for the industry, they looked to SAP for help.
IFRS 17 required substantial transparency for insurance businesses, which allowed better analysis by investors and other professionals. But it also required significant work by the insurance companies. To meet the requirements of IFRS 17, Munich Re adopted the industry-specific regulatory reporting systems from SAP.
The SAP S/4HANA for Financial Products Subledger moved the company to one combined subledger. This allowed better operational visibility and improved access across the business enterprise, enabling fast and compliant IFRS 17 reporting.
As an American spinoff of Met Life, Brighthouse provides life insurance and annuities. The company offers simplicity and transparency to give their customers the most cost-effective solutions.
As part of the separation from Met Life, Brighthouse needed to develop a new operational system. Their search included leaders in the financial services industry. Considering SAP to be the solution provider of choice, they engaged in a thorough evaluation.
The company decided to deploy solutions within SAP S/4HANA Cloud. This provided them with a single, consolidated general ledger and subledger; they also added SAP BPC for consolidation and planning. The conversion moved the ledgers from about 40,000 accounts to 3,000 accounts, which significantly streamlined their operations.
Providing wealth and asset management services, Northern Trust is based in Chicago. The company has been providing financial management solutions to insurance companies for more than 90 years.
Northern Trust identified the need for an outsourced investment accounting solution in the marketplace that was robust, scalable, and flexible . They sought a cloud-based, agnostic platform that would allow clients to customize their ledgers, support every type of trading option, allow management of all asset classes from privates to derivatives, and accurately represent their position.
SAP Financial Asset Management works to meet these needs and more, providing a one-of-a-kind investment accounting and analytics services application that combines technology and service. By adding the cloud-based engine for investment accounting and analytics, Northern Trust can offer their clients the ability to truly “interrogate their data”.
As an SAP partner, EY’s Insurance Industry Cloud for SAP solutions is a platform for integrated and innovative solutions that accelerate finance modernization, streamline compliance, and deliver tangible results for the business.
Built on SAP’s Business Technology Platform (BTP) and leveraging EY’s sector and functional expertise, the Insurance Industry Cloud delivers deeper visibility into operational and financial performance, based on integrated data and automated processes.
With a tailored approach designed to meet unique organizational needs and environments, EY Insurance Industry Cloud for SAP solutions maximizes the value and mitigates the risks of change.
SAP Insurance solutions provide significant opportunities for clients to better serve their customers. The technology offers capabilities that provide new and flexible options to improve efficiency and effectiveness. The suite enables insurers to grow their business and deliver value as never before. Please visit us today and see what our insurance solutions have to offer.