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Author's profile photo Noboru OTA

New Maintenance Service Process in SAP S/4HANA 2022

Hello SAP Community members,

I put together this quick blog post to give you some insight into the SAP Community Call I will co-present with Chief Product Expert, SAP S/4HANA Service, Oliver Frick on the topic of Service in SAP S/4HANA and SAP S/4HANA Cloud, private edition.

You do not need to register/sign-up to the event, but we will appreciate if you can head to this SAP Community event listing and let us know you are coming. Thank you!

Key Details

What: 30-minute presentation on Service in SAP S/4HANA followed by a 15-minute Q&A session. You will have the opportunity to submit your questions in the chat during the call.

When: December 1st at 16:00 CET

Where: YouTube Livestream at https://youtu.be/evZGpeK8lzU

What you will take-away:

Many SAP customers rely on the Customer Service module of SAP ECC, and service capabilities of SAP Customer Relationship Management, for their after-sales service processes.

This is Part II of a two-part series, focusing on aspects of continuity from SAP ECC and SAP CRM. We will be looking at the new process variation that we call Maintenance Service. It is a service process that combines the best of SAP S/4HANA Service and Asset Management. This scenario is especially useful for industries where maintenance technicians maintain complex assets owned by their organization (maintenance management) and the same technicians also provide maintenance services for external parties and need to bill these services. The maintenance service order (MSO) and maintenance order (MO) are the core business transactions used in the maintenance service process. When a maintenance service item is released, a corresponding maintenance order is created. After service completion, the billing process is carried out through the Dynamic Item Processor (DIP).

Part I of the series was conducted on April 27, 2022. Be sure to check out this blog article discussing a business background in view of an industry trend, a link to the YouTube recording, and follow-up responses to questions.

Follow the SAP S/4HANA Community page for updates on upcoming SAP Community Calls and related blog posts.

Looking forward to the call and taking your questions!

 

Best,
Noboru

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      3 Comments
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      Author's profile photo Ganesh Rajan Varadarajan
      Ganesh Rajan Varadarajan

      Hi Noboru Ota,

      We are looking forward to the session.

      In an example, when you create maintenance service quotation with

      Item 10 MSQ1- Maintenance Item

      Item 20 MSQM - Maintenance spare part item

      we could create Maintenance order[PM order] for item 10 and bill with either fixed price or with DP92 for this

      Can you provide some details on how do you bill for item 20 which are spare part in nature?

      Thanks

      Regards

      Ganesh

      Author's profile photo Oliver Frick
      Oliver Frick

      Hi Ganesh,

      currently the maintenance service quotation and the maintenance service order only supports one item type, the maintenance service item (item 10 in your example). For every maintenance service item, a maintenance order is created when the item is released.
      The spare part item type is not supported on the MSO, item 20 above is not possible. Spare parts are managed on the Maintenance order [PM order], together with the operations for the service. DIP will pick up spare parts from the Maintenance order.

      I will also explain this in the upcoming session. See you there,

      Oliver

      Author's profile photo Ganesh Rajan Varadarajan
      Ganesh Rajan Varadarajan

      Dear Oliver Frick

      Thanks for your reply

      This will work for resource related billing scenario. But when we want to do a fixed price billing[for the amount given in the quotation], which includes both maintenance item, spare parts and expenses.

      How do we bill in this scenario, since we can't use DP92, as we want to do fixed price billing

      Regards

      Ganesh