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Author's profile photo Nicole Huth

Get Connected and Influence Software Development for the Utility Industry

Dear Utilities Community,

Utilities face the challenge of providing sustainable, reliable and affordable energy and delivering good service to customers. This change requires the development of new solutions and products. Wouldn’t it be great if you could include your ideas on what features and functions the new products should have. And besides this you could build a network to other SAP customers and partners. And that’s exactly where our SAP Customer Engagement Initiative (CEI) comes in.


SAP Customer Engagement Initiative provides early insights into new SAP product development. This is an opportunity for you, as our customers and partners, to provide feedback, input, and ideas at the early stages of development

An exciting opportunity to influence SAP has begun with the third cycle of the 2022 SAP Customer Engagement Initiative (CEI).

The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into SAP’s product developments and directly work with the developers to define and shape future product directions. The projects will be open for customer registration until November 18, 2022, just an S-User is required.

Find here the list of all projects.

Check out the following projects, which are not all utilities-specific, but could be interesting for the utilities:

Asset Management:

Equipment Safety: Lockout Tagout Management

Customer Experience:

Core Search capabilities and extensibility mechanism for SAP Commerce Cloud

Analytics for SAP Commerce Cloud

New “My Account” page for Spartacus / SAP Commerce Cloud

Productivity browser extension for CX  

Data Driven Marketing with SAP Emarsys and SAP Customer Data Platform

Integration between SAP Emarsys Customer Engagement and SAP Commerce Cloud 

SAP Emarsys: Improvements of the mobile specific marketing channels 

SAP Emarsys Customer Engagement: Editors for Email campaigns

SAP Emarsys Customer Engagement: Webchannel usage


SAP E-Mobility Roaming

SAP E-Mobility: Public APIs for CDR (Charging Data Record) and Driver App


Reinvent Business Models and Processes with Blockchain-Based Tokenization


Manage End-to-end lifecycle processes of metering installation


SAP Ariba Shopping

Travel & Expense Managment:

SAP Concur -Reporting- New Service for Customers to Receive Concur Reporting Data 

User Experience:

Redesign of the SAP FIORI-apps Manage Business Partner/Customer/Supplier Master Data

Further Projects:

Mobile readiness for SAP Enable Now

SAP Enable Now: Customer Influence Requests Overview

Test Automation of DMEE(X) and Related Tools

Reservation based Picking List in SAP S/4HANA – your feedback for MB26

Are you using documentation for multiple SAP products for one business use case?

“ProcessOne”: The future of enterprise software is composable – How to make it a reality


How do I register on the Customer Influence website?

A short overview about how to find and register for a CEI project can be found on Follow-up after registration: When you register for a project, you will be invited to an introductory call with the SAP project lead. At this point further participation is optional. Typically, all activities are governed by the Feedback Agreement with SAP.

Please contact Maxime Kremer for further questions to the CEI project or just post your questions in the comment section.

We are looking forward to your participation!



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      Author's profile photo Patrick Gans
      Patrick Gans

      Thanks for sharing this consolidated list! Looking forward to the consolidated Fiori app(s) for Business Partners.

      Author's profile photo Nicole Huth
      Nicole Huth
      Blog Post Author

      Hi Patrick, I am glad you found a good project for you. Best regards, Nicole