Skip to Content
Technical Articles
Author's profile photo Pvsb prasad k

Integrate S4 Service Order & FSM appointment offering in Appgyver-SAP Intelligent Service Cloud V2

Business Use Case

‘Teleporter’ is a Printer company which serves customers across various parts of the world. In this scenario, a printer had been installed in ABC software company on different floors out of which one was mal-functioned.

Here we are showcasing how can we bake multiple technologies under one App using SAP intelligent Service

Swim lane diagram

Story

Step 1 : Customer will Scan QR Code of the Printer via Appgyver app which inturn create Case

Step 2 : Ticket will received by agent in  SAP Intelligent Service Cloud

Step 3:Agent calls to Customer via Sinch where it opens Agent desktop with Customer Info

Step 4: Agent will create Service Order for malfunction printer via Appgyver app which was embedded as Mashup in Agent desktop

Step 5 :Adding the required services which are required 

Step 6: Create Service order in S4

Step 7: Slot is released to FSM and agent  is booking Appointment slot for Customer based on his availability

Conclusion : Showing the possibility to integrate the S4 Service Order & FSM appointment offering via Appgyver in SAP Intelligent Service Cloud V2

 

 

Assigned Tags

      Be the first to leave a comment
      You must be Logged on to comment or reply to a post.