‘Teleporter’ is a Printer company which serves customers across various parts of the world. In this scenario, a printer had been installed in ABC software company on different floors out of which one was mal-functioned.
Here we are showcasing how can we bake multiple technologies under one App using SAP intelligent Service
Step 1 : Customer will Scan QR Code of the Printer via Appgyver app which inturn create Case
Step 3:Agent calls to Customer via Sinch where it opens Agent desktop with Customer Info
Step 4: Agent will create Service Order for malfunction printer via Appgyver app which was embedded as Mashup in Agent desktop
Step 5 :Adding the required services which are required
Step 6: Create Service order in S4
Step 7: Slot is released to FSM and agent is booking Appointment slot for Customer based on his availability
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