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Author's profile photo Malgorzata Konopelska

SAP Sales and Service Cloud – 2211 Release Briefing Webcast

Dear Community,

The 2211 release (November 2022) for SAP Sales and Service Cloud is just over the hill.

We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also keep the conversation alive.

SAP Sales and Service Cloud – 2211 Release Briefing Webcast

When: Thursday, October 20, 2022 @ 4.00 pm – 5.30 pm CEST/ 10.00am -11:30 am EDT.
Who: Presented by Emmanuel Desert and Sales & Service Cloud Product Managers
What: Get an insightful preview on the planned innovations for the upcoming November 2022 (2211) release of the SAP Cloud for Customer. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Please use this link to access the recording.

Download the slide deck.

Demo_Multi-Day Planning_Dynamic Visit Planning Add-on_2011 Release Briefing

Visit the documentation page to check out the current updates.

Below you can find all the highlights of the 2011 Release.

Platform & Integration

  • Fiori Client: Custom Themes – Updated button settings
  • Home Page: Ability to view Kanban Cards
  • SAP Cloud Application Studio: Version Management for CBO/BO files
  • OData: New OData Service for Change Documents

SAP Sales Core


  • Search based on the deviation of the ML deal score
  • Advanced search allows filtering incl. sub-product categories
  • Link existing Sales Quote

Sales Quote

  • Advanced search allows filtering incl. sub-product categories
  • Link existing Sales Order


  • Extension Scenario Product Plant to
    Sales order/ Sales Quote item (Offline)


  • Add a graphical signature to a Contract

Groupware Integration

  • Custom Synchronization Filters for Objects
  • “My accounts” query in server-side Outlook Integration
  • Exclude specific domains for outlook groupware integration
  • Allow to turn off bi-directional synchronization

Dynamic Visit Planning Add-On

  • Multi-day planning in the planning cockpit
  • Supporting other frequency types including daily and monthly in Route Groups (apart from weeks)*
  • Supporting mass edit in route groups (to change frequency of accounts in one go)*

Intelligent Sales Add-On

Customer Insights

  • Support for several mappings per account
  • Visits KPI in key metrics
  • S/4HANA Sales Order KPI in key metrics*
  • Custom key metrics using mash-up*

Guided Selling

  • Guided Selling embedded within standard opportunity*
  • Sales Quote as a follow-up action
  • In-line edit for dataset table view
  • Product line item copy

Intelligent Sales Execution

  • Access functionality using a tablet*

Relationship Intelligence

  • Domain restriction configuration via Allowlist or Blocklist

SAP Service Core

Ticket Management:

  • New Query for Work Ticket
  • New Recipient Determination


  • New fonts sizes in TineyMCE Email Editor

Agent Desktop: Recommend Articles based on linked objects

*Please note that development is planned / in progress at the time of the release briefing and thus visuals and timelines might be subject to change.

Please find a visual timeline for the release and the upgrades. I have also added the hotfix (HFC) dates along with other important dates.



Please noteThe Hotfix dates represent the release dates only. HFC is deployed in the customer system in the immediate next Contractual Maintenance Period (CMP).

Thank you and looking forward to continuing the release conversations here in the community!

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      Author's profile photo Julius Pereira
      Julius Pereira

      Hi Malgorzata,

      I did not get a chance to download the slides deck of the release briefing that just concluded. Where can I find that now?



      Author's profile photo Philip Uys
      Philip Uys

      Julius, if you click the link of yesterday´s session you can still download from the additional resources box.

      Author's profile photo Malgorzata Konopelska
      Malgorzata Konopelska
      Blog Post Author

      Hi Julius Pereira,

      I updated the blog post and now you can find all the important information here, including the slide deck, link to the recording, and highlights. The Q&A deck will be posted as well in a couple of days.



      Author's profile photo Julius Pereira
      Julius Pereira

      Appreciate it!