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Author's profile photo Harsha Salian

Field Service and Repair at On-Site

I have written this blogpost for explaining the process of Field Service and Repair(On-Site) in SAP Business ByDesign System.

The Field Service and Repair business scenario enables your service department to provide repair and maintenance to your customers on-site, at your own service center, or at the service center of a supplier.

 

 

On Site if the service or repair should be carried out at the customer location.

At Own Service Center if the service or repair should be done in-house

At Supplier Service Center if the service or repair should be carried out by a third party at a third-party service center.

In this blog I have explained services and repair at On-site.

I am also going to post two more blogs related to Field Service and Repair at Own Service Center and At Supplier Service Center in this week.

 

Pre-Requisite

 

Field Service and Repair at On-Site (Customer Site) Process Flow

SAP Business ByDesign supports processes that enable service technicians to perform repairs at a customer’s own location.

 

  1. Creation of Service Order

Service Order> New Service Order under common task.

Location of service provision should be On-site when service or repair carried out at customers location.

Under Services and Spare Parts, enter details of the services, fixed price or actual price expenses, and spare parts needed to maintain or repair the affected product. (Note: Item type of spare parts should be either PICK or SHIP). Fulfilment is Internal as the service is not performed by the third party.

 

  1. Release Service Order to Execution

Service Order->Service Order Processing->Search by service order ID created-> edit> submit> Release to Service Execution.

 

  1. Releasing Customer Demand

Outbound Logistics Control-> Customer Demand-> search by service order ID-> Release.

 

  1. Outbound Process

Outbound Logistics-> Delivery Proposal under Overview-> search by service order ID-> Post Goods Issue-> Release.

On releasing outbound delivery, spare parts will move to moveable storage if item type is PICK or consignment stock if item type is SHIP.

  1. Confirm Service Execution

Field Service and Repair-> Order Pipeline-> search for the service order ID-> Click Confirm Execution-> Release.

The service engineer visits the customer and repairs the product. In the Field Service and Repair work center, the service engineer creates a service confirmation based on the order to report back the actions taken, actual amount of working time spent, spare parts consumed, and expenses incurred. Items can be overwritten, and new items can be added to account for unplanned services, spare parts, or expenses.

 

  1. Customer Invoicing

Customer Invoicing-> Invoice Request-> search by Service Confirmation ID-> Click Invoice-> Release.

Once the Service Confirmation has been created the process will be completed by the release of Customer Invoice.

I have tried to explain the topic ‘Field Service and Repair(On-Site)’ in simple terms by replicating the exacts steps so that you don’t get any errors in the system while trying this process. I hope this blog post would be helpful.

Do comment your feedback and thoughts on this blog post in the comment section.

You can find related document regarding this topic from Help Library as mentioned bellow.

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2c43abac722d1014856b83a3a07ee568.html

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2cee92d7722d10148ec6ce2621e1bbb3.html

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/746cdd5f59384a56aae5deaef348aa7c.html

Read and follow various topics related to SAP Business ByDesign through the link given bellow.

https://blogs.sap.com/tags/01200615320800000691/

Keep watching for this space for the next two blogs related to this topic coming soon.

 

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      8 Comments
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      Author's profile photo Deepali Shenaoy
      Deepali Shenaoy

      That was a very informative blog. Will be waiting for the remaining two blogs related to this topic.

       

      Author's profile photo Harsha Salian
      Harsha Salian
      Blog Post Author

      Thank you Deepali Shenaoy

      Author's profile photo Samitha Kotian
      Samitha Kotian

      Thank you Harsha Salian for this blog

      Author's profile photo Harsha Salian
      Harsha Salian
      Blog Post Author

      Thank you Samitha Kotian 

      Author's profile photo John Meadows
      John Meadows

      Very nice blog Harsha Salian

      thank you for taking the time to create it!

       

      John

      Author's profile photo Harsha Salian
      Harsha Salian
      Blog Post Author

      Thank you John Meadows 

      Author's profile photo Asif Ali
      Asif Ali

      No Doubt Good Information you Shared. but It is a Just Normal process Flow. you should post something like Error containing Blogs. Mostly users who are new on ByDesign face error "Labour Resource not available for Service performer" labour Resource Is missing etc"

      Resolutions required for these Types of Errors.

      Thanks

      Author's profile photo Harsha Salian
      Harsha Salian
      Blog Post Author

      Thank you, I will consider your feedback.

      When the service performer ABC belongs to cost center XXX and assigned to job YYY. (XXX represents the ID of cost center and YYY represents the ID of a job)

      And if  there is no labor resource created with the Cost Center and Job assignment, such error "Labour Resource not available for Service performer" labour Resource Is missing"  will trigger.