SAP Commerce Cloud: End of Mainstream Maintenance (EoMM)

This notification is to share important news about the latest End of Mainstream Maintenance (EoMM) policies and to ensure you will have the best experience out of your solution. As indicated in the SAP Commerce Cloud Supplemental Terms and Conditions, Section 4.2, you must only use a version or release of the Cloud Service for which software maintenance and support are current.

When a release enters EoMM status, SAP stops maintaining and releasing patches (delivering corrections, updates, and security patches). You, as a customer, are responsible for the resulting consequences including performance, availability, functionality, and/or security issues experienced with the Cloud Service that are caused by your use of a non-supported version of the Cloud Service.

As of the dates specified in the table below, to help protect customers from the above-mentioned risks, applications using an End of Mainstream Maintenance (EoMM) version will be prohibited from building and deploying new code of Commerce Cloud software.

For clarity, SAP will not suspend use of the Commerce Cloud software, but restrictions will remain until the Commerce Cloud software version is upgraded to a current version under mainstream maintenance.

SAP continuously releases new versions of SAP Commerce Cloud to deliver innovation, increase security, and provide a reliable, constantly evolving platform with enhanced features and capabilities. In May, SAP released Commerce Cloud 2205. Following are some innovation highlights:

• Intelligent Selling Services for SAP Commerce Cloud
  Deliver personalized smart recommendations to customers throughout the storefront experience, including complementary products and suggestions based on the behavior of other shoppers. Boost preferred product recommendations according to business metrics such as revenue and units sold. Maximize conversions with enhanced A/B testing for product trends and related, recommended, and recently viewed products.

• Headless Commerce and B2B PunchOut
  Cover more headless commerce scenarios with out-of-the-box use cases, new public storefront APIs, and sample stores for Spartacus. Achieve clean, decoupled integrations for B2B scenarios with updated integration hooks, event logic, and cXML APIs that enable punchout from procurement tools into SAP Commerce. The deprecation of some Accelerator UI and OCC template extensions in favor of decoupled solutions allows SAP Commerce to advance our mission to provide a modern, headless commerce experience with easier upgrades of back-end functionality.

See what else is new by following the linkFor additional information on SAP Commerce Cloud End of Mainstream Maintenance and a list of supported releases, please visit:

• Supported Releases page
• End of Mainstream Maintenance FAQ on SAP Help
• SAP Commerce Cloud Product Roadmap

Call to Action

We kindly request that you upgrade your Commerce Cloud software as soon as possible in compliance with the deadlines outlined above. Your account team can help define the best Commerce Cloud software upgrade path for you. Please ask your account representative whether you are eligible for specific upgrade services which can accelerate the software upgrade process. For more information on the Upgrades services see Appendix on SAP’s Commerce Cloud Services Description that applies to your subscription.  If you require additional support , SAP can put in place a services engagement to deliver an end-to-end upgrade.

The following resources can guide you through your Commerce software upgrade:

• Commerce Cloud 2205 Release Notes 
• Upgrade Project Framework for SAP Commerce Cloud
• Upgrade Best Practices

To ensure that you always receive important notifications like this one, please subscribe to the SAP Cloud System Notification Subscription (CSNS) service. For more information on CSNS, including a help guide, please visit the Support Portal.

Please do not hesitate to contact your account team with any further questions you might have.

Please, contact the value map team for SAP Customer Experience solutions for guidance.

Kind Regards

Mónica Domingo

Global Topic Owner – SAP Customer Experience Solutions