Magentrix is self-service portal for customers to access information on-demand or update information stored in SAP Service Cloud. Provide 24/7 access to important documents, collaborate on cases or expand your customers’ skills with online training and certification. Fully brandable and configurable
Displaying the integration process between Magentrix and C4C
Prerequisites:
Step 1:Get the integrated Magentrix tenant
Step 2: We are able to look for relevant KB articles. If we cannot find, we may create a ticket.
Step 3: When you click "submit," a page containing the ticket's details opens.
Step 4 :We can see the ticket had replicated to C4C
Conclusion : Showing the ticket creation flow between Magentrix to C4C Service
Business Use Case
Displaying the integration process between Magentrix and C4C
Benefits and Features
- Enable customers to self-serve
- Increase customer support with a knowledgebase
- Allow customers to exchange ideas
- Manage resources in a document library
Prerequisites:
- SAP Cloud for Customer
- Magentrix
Step 1:Get the integrated Magentrix tenant
Step 2: We are able to look for relevant KB articles. If we cannot find, we may create a ticket.
Step 3: When you click "submit," a page containing the ticket's details opens.
Step 4 :We can see the ticket had replicated to C4C
Conclusion : Showing the ticket creation flow between Magentrix to C4C Service
- SAP Managed Tags:
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