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Author's profile photo Brandon Toombs

How to Create Effective SAP SuccessFactors Incidents

Creating effective SAP SuccessFactors incidents is an important skill that every consultant and customer should know. Composing descriptive incidents can save a lot of time in back-and-forth with SAP SuccessFactors support. Robust documentation also helps arm the SAP SuccessFactors Support team with the ammunition they need to hand over the issue to engineering–if that is required. I don’t pretend this is a definitive guide, but these are the tips I use on a regular basis when I uncover issues that require assistance from SAP SuccessFactors based on 20+ years of trial and error.

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