Muhammad Ashar Azhar

June 28, 2022 1 minute read

Duplicate workitems in My Inbox fiori app

Hi,

When you implement My Inbox fiori app you can face one issue in which user is receiving duplicate work items in his My inbox fiori app.

If you check total workflow tasks in inbox from SBWP . Workflow is showing total 7 items.

Total%207%20workitems

Total 7 workitems

If you login to My inbox fiori app it is showing 14.

Total%20workitems

Total workitems

In this blog we will discuss the reason behind it and how to resolve it.

Reason:

The main reason behind it is that Odata service Taskprocessing has been assigned 2 different system aliases.

Like follows:

System%20Alias

System Alias

Solution:

Simple solution to resolve this issue is that delete one unnecessary System Alias. This will resolve the issue.

System%20Alias

System Alias

When you run the My Inbox Fiori app. it will show the correct number of workitems instead of showing duplicate workitems.

Workitems

2 Comments

You must be Logged on to comment or reply to a post.

Gábor Márián

June 28, 2022 at 8:50 am

Two comments:

The problem is if you have different system aliases for the same system/RFC connection. In a HUB deployment scenario it is completely fine to operate My Inbox with multiple back-ends.
I ran into a problem recently where I used role-based system alias determination. When users had multiple roles which granted access to a specific system alias - IMO which is a completely valid use-case - the experienced this behavior. I ended up using the BAdI mentioned in this blog to remove duplicated entries.

Blog Post Author

June 28, 2022 at 9:28 am

Thanks Gabor for sharing info.