SAP Cloud ALM for service gives you as an SAP customer the opportunity to centrally access all information for your SAP service deliveries past, present and future. This tool allows collaboration with the delivery teams who conduct these services and allows follow up on the most important issues identified.
The following applications are available to support the collaboration before, during and after a service delivery:
Service Delivery Center
Central access point to all information related to individual service deliveries
Includes notes, preparation tasks, notes, attachments, access to service results, access to issues and actions
Service Results
Detailed online results of service delivery. Provides an alternative view to the traditional PDF report.
Issues and Actions Management
Key findings of the service are presented as individual issues with related recommended actions for you to take.
Issues can be assigned and followed up until issue resolution.
To introduce to you SAP Cloud ALM for service content and to enable you to use all its benefits that it can bring to you during SAP service delivery, we have created a new virtual training session provided by the SAP Enterprise Support Academy . Register here for the upcoming MTE on 28 February 2024 10:00 (Europe/London). Here you will see how to
- How to provision your CALM tenant and get you up and running
- How to navigate and work with Cloud ALM for service via a demonstration
- Questions and answers
Further Information
Please also check out the following blogs:
- SAP Managed Tags:
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