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Author's profile photo Kerstin Pauquet

Support Spotlight: Knowledge Base Articles (KBA) now also available for SAP Business One

In this short blog post we want to highlight that Knowledge Base Articles (KBA) are now also available for SAP Business One.

KBAs help explaining system behaviour, answer commonly asked how-to questions and explain error messages and how to avoid them.


You cannot only find them in the support launchpad, but also using an internet search engine such as google.

You want to read the KBA in another language than English? No problem. KBAs are dynamically machine translated into the following languages:

  • 日本語  (Japanese)
  • Português (Portuguese)
  • Español (Spanish)
  • 中文 (Chinese)
  • Français (French)
  • Italiano (Italian)
  • Русский (Russian)
  • 한국어 (Korean)
  • Deutsch (German)

When using machine translation, please note that you will not be able to see the changes made to the the KBA, that is only possible when viewing it in English.

What will you find in a KBA?

KBAs are written for a wide variety of topics including business logic and technical queries.

For example, KBA 3105406 Crash with Error Message ‘(-1) Critical cache refresh failure’ explains why the issue occurs and how to resolve it.

In KBA 3117518 How to Import Item UoM Through DTW the author provides the csv templates, detailed instructions about the procedure including screenshots and mapping information that will aid in the task.

Have you ever discovered gaps in numbering documents? Check out KBA 3181810 Gaps in the Invoice Numbering Sequence for possible explanations.

There are also KBAs with helpful tips for finding what you need.

You heard about SAP Guided Answers and want to know how to use them for SAP Business One? Go to KBA 3105476 How to use Guided Answers for SAP Business One. You will find useful links, screenshots and even a short walk-through video embedded in the KBA.

KBA 3152614 How to Search Information about SAP Business One? provides links to sources of information on SAP Business One Support areas (some require partner login). This includes tips on how to effectively use them to get more accurate and relevant results.

Feedback options

If you like a KBA, why not rate it? You can give it up to 5 stars. You can also indicate whether it was helpful or not.

At the time of writing this blog, 73 SAP Business One KBAs are published, with many more in the pipeline.

Support Spotlight Series  

We hope this read has been informative and beneficial. For more blog posts and tips from the SAP Business One Support team, please visit our space on the communities: 

For questions about SAP Business One, please submit your question here.

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      Author's profile photo José DM
      José DM


      It is not possible to read the KBAs with a P-user, right?

      Any way to at least see the list of KBAs for SAP BO with a P-user?

      Author's profile photo Kerstin Pauquet
      Kerstin Pauquet
      Blog Post Author

      Hi José DM,

      I'm afraid you need an s-user, p-users cannot view full KBAs.

      All the best,



      Author's profile photo José DM
      José DM

      I see, what a shame.


      Thanks, Kerstin.

      Author's profile photo Kerstin Pauquet
      Kerstin Pauquet
      Blog Post Author

      Hi José DM,


      you know that when you are a SAP Business One customer you can contact your partner to set you up with an s-user? If you're not a customer, then I'm afraid you'll only be able to see the title & symptom of the KBA.

      All the best,




      Author's profile photo José DM
      José DM

      Hi Kerstin.

      Yes, I know that. In fact I work for a company who is a SAP BO customer and the head of my department can use a S-user. Sometimes as a developer I have requested him to download some SAP Notes but the idea behind my question was to get and overview of the available articles and avoid bothering him with too many download requests that maybe are not crucial to resolve an specific task.