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Author's profile photo Shweta Mishra

Configuration of Fiori User/Web Assistant with/without Web Dispatcher for S/4 HANA On-Premise System

Overview – 

The Web Assistant provides context-sensitive in-app help and is an essential part of the user experience in SAP cloud applications. It displays as an overlay on top of the current application.

You can use the Web Assistant to provide two forms of in-app help in SAP Fiori apps:

  • Context help: Context-sensitive help for specific UI elements.
  • Guided tours: Step-by-step assistance to lead users through a process.

Fiori Web Assistant Configuration Without Web Dispatcher – 

Introduction – 

From S/4 Hana 2020 onwards we can configure web assistant without dispatcher which helps to minimize the efforts/steps needs to be done with web dispatcher with earlier S/4 version 1909 & lower.

Configuration Step – 

Step 1 : Run transaction code /n/ui2/flp_cus_conf

Step 2 : Select folder “Launchpad Configuration”

Set ENABLE_HELP = true

Step 3 : Select “Launchpad Plugin”

Step 4 :  Click on new entries, and enter WEB_ASSISTANT_HELP_PLUGIN

Enter in URL field “”

Step 5  : Click on folder “Configuration”.

Step 6 : Add parameter and set it to




Now open Fiori Launchpad you will be able to see “?” User Assistant Icon as below.


Configurations Steps for Fiori Web Assistant with Web Dispatcher for S/4 HANA 1909 & below- 

Step 1:  Add below two profile parameters in Web dispatcher under Instance Profile.

wdisp/system_conflict_resolution = 1

wdisp/system_0 = SID=WA1,EXTSRV=,SRCURL=/sap/dfa/help/, SRCSRV=*:*


wdisp/system_1 = SID=WA2,EXTSRV=,SRCURL=/resources/sap/dfa/help/


After adding the parameters take a restart of the web dispatcher & import the SSL certificates in the web dispatcher to establish the trust to the backend S/4 .

Step 2: Create a “redirect.txt” file for redirecting URL of Web Dispatcher & add below lines.

# User Assistance Content Platform – rewrite rule

if %{SID} = WA1


SetHeader HOST

RegRewriteRawUrl ^/sap/dfa/help/(.*) /dps/$1


# Script Server – rewrite rule

if %{SID} = WA2


SetHeader HOST

RegRewriteRawUrl ^/resources/sap/dfa/help/(.*) /xRayControls/resources/sap/dfa/help/$1


Step 3: Create a Catalog in Fiori Launchpad Customization for User Assistant & add below two target-mappings with required parameters as per S/4 release guide.

Shell-plugin and Shell-BootConfig

Step 4: Create a custom roles & assign the custom catalog of User assistant to provide the required authorization to ends to enable “?” Web Assistant Icon.

Reference Links/Notes – 

  • 3022494 – SAP S/4HANA (On Premise) 2020 / SAP_UI 7.56 : Configure Web Assistant without SAP Web Dispatcher



In this blog post, we have gone through configuring of Fiori Web Assistant for S/4 HANA releases with & without dispatcher.

I have come to the end of this Blog Post. Hope this will be beneficial for you !

Happy sharing!!




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      Author's profile photo Wallace Henry
      Wallace Henry

      Hello Shweta,

      Thank you for the blog and reference.

      I've followed the steps in the blog and went back to the Sapnote referenced, made some tweaks from it.

      I have partial success regarding standard content - have the help and learning available but no guided tours showing.  I expected some guided tours to show.

      Any ideas?

      Thanks for the consideration,


      Author's profile photo Shweta Mishra
      Shweta Mishra
      Blog Post Author

      Hi Wallace,


      Guided tours is not avaliable yet.

      Kindly refer to the reference links and my blog it help you to setup your configuration at ease.




      Author's profile photo Nikhil Kumar
      Nikhil Kumar

      Hi Shewta,

      This blog helped me a lot during configuration.

      I tried searching many things but failed to make it right.

      But, your blog and step by step manual saved my time.


      Thanks for the blog and the efforts you put in for helping the likes of me.


      Author's profile photo Shweta Mishra
      Shweta Mishra
      Blog Post Author

      Thanks Nikhil