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Author's profile photo Pvsb prasad k

Self Service Portal (Appgyver) integration with C4C

Customers want to be able to use your products and services whenever they choose. Appgyver’s self-service portal is designed such way that they are entirely mobile responsive and customized to match your current brand, ensuring a consistent and familiar experience.

Business Use Case

Teleporter is a pump share firm that services consumers from all over the world. They just experienced a problem with one of the pumps.

The Teleporter self-service app will work in tandem with C4C. During this procedure, a Teleporter customer can create an issue using a self-service app (Appgyver), and we can see how the agent can handle the issue.

Key Capabilities and Business Benefits self-service app (Appgyver)

  • Easily integrate with SAP Service Cloud
  • Easily integrate with Chatbot(SAP CAI)
  • Easily integrate with KB

Prerequisites:

  • SAP Cloud for Customer
  • Appgyver Account
  • Chatbot(SAP CAI)
  • Knowledge Base API

Appgyver

Please create a Self service app where we can provide the below menu options(Appgyver blog will be explained in my next blog)

  1. Scan QR Code
  2. Support
  3. Recent Tickets
  4. Knowledge Base
  1. Scan QR Code:Issue with registered Product => Scan the QR Code on Machine => Get the Registered Product => Can create Ticket from Appgyver app

We can see ticket is created in C4C with attachment which we captured in self-service appgyver app

 

2.Support:We can communicate with C4C via Appgyver using CAI, which allows us to chat/create tickets and view customer information in NAD.

3.Recent Tickets We analyze tickets that have been submitted recently.

iv: Knowledge base:A knowledge base (KB) is a repository of organized information that users can access through browse and search functions.

Conclusion : Here we had integrated SAP C4C with Appgyver (Self service App)

 

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      7 Comments
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      Author's profile photo Daniel Wroblewski
      Daniel Wroblewski

      If this is for the No-code challenge, please tag it with the #SAPLowCodeNoCodeChallenge tag

      Author's profile photo Pvsb prasad k
      Pvsb prasad k
      Blog Post Author

      Done 🙂

      Author's profile photo Stephanie De Camara Marley
      Stephanie De Camara Marley

      Congrats PVSBPrasad Khandavalli! This has increased level of customer satisfaction written all over it! Thank you for sharing!

      Author's profile photo Pvsb prasad k
      Pvsb prasad k
      Blog Post Author

      Welcome 🙂

      Author's profile photo Sathya Swaroop Lakkur
      Sathya Swaroop Lakkur

      Hi Prasad,

      I am trying to integrate our service cloud system with APPGyver and facing issues as below. Could you help?

       

      BR,

      --Swaroop

      Author's profile photo Pvsb prasad k
      Pvsb prasad k
      Blog Post Author

      Hi Swaroop,

      It's a known issue we need to use BTP Applications to overcome this issue.

      https://forums.appgyver.com/t/how-to-solve-cors-issues-with-sap-api-management/9752

      Author's profile photo Assaf Peer
      Assaf Peer

      Great work PK!