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Author's profile photo Jose Jeyakumar Wilson

SAP Successfactors : Automation of shift change using SAP CAI and SAP Process Automation


As part of AI & Automation SAP Community Tutorial Challenge 2022 , the below blog post will guide and demonstrate  automation of a process  within SAP Successfactors employee central Time off module .   The below blog post has been co-authored by Nithyanantham Venkatesh Prabhu  as well .

A Demo video of the process has also been provided in the section titled ‘Demo’ below.


SAP Successfactors Time off provides an option of  having a temporary work schedule / shift assigned  to an employee for a short duration of time which might be required   due to various business needs.

As per the current process, once the HR admin gets the required inputs from the manager or the supervisor, they have to access  time administration section of the employee , provide the necessary details and complete the transaction. This involves the below steps

  • Navigate to employee profile
  • Navigate to Time section of employee. Direct navigation to Administer Time section is also possible
  • Navigate to Work schedule section
  • Click on Temporary assignment
  • Select the start date and end date of the assignment
  • Select the new work schedule from the list
  • Press Assign
  • Check the assignment


Overview of Automated process

The above manual steps of admin performing the assignment of temporary shift can be replaced with  admin conversing with SAP CAI  in simple languages .  SAP CAI then gets the necessary info and triggers the automation artifact within SAP process automation which in turn performs the required steps in SAP Successfactors system.


Automated process overview


Configuration Steps


SAP CAI  Configuration

Navigate to SAP CAI and create a new bot .


Create Bot


Select ‘Perform Actions’ as we need the bot to perform a task/transaction

For this use case, I selected Greetings alone as a predefined skill for the bot.

Provide a valid name , other details like type, storage and visibility as below and then create the bot.


Creation Steps


Intents and entities

The below intents, expressions and entities were created


Overview of intents

  • To identify the change shift requestchange%20shift%20expression
  • to identify the user idUserid%20expression
  • to identify the new work schedule/shiftshift%20expressions
  • to identify the start and end dates of the shift assignment

Skills creation

The below skills were added  from the build section of the bot.


Build Overview


Skill zwsrequest

The intent for change request is checked as part of the Triggers and the message to be displayed is configured in the actions sectionskill%20zwsrequest

skill zwsrequest


Skill zwssuserid

The intent for the user details is checked  and the user details are stored as a memory variable in the requirements section. The Actions section is configured  for subsequent messages.


skill zwssuserid


Skill zwssnewschedule

The intent for the new work schedule is checked  and the new work schedule are stored as a memory variable in the requirements section. The Actions section is configured  for subsequent messages.


skill zwssnewschedule


Skills for Start Date and End date

Skills for the duration is created as same as the above skills , requirements are determined and the subsequent messages are configured in the action sections.


Skill zwssconfirm

Once all the necessary details are obtained from the skills above, zwssconfirm skill connects to SAP process automation and triggers the respective automation bot.

The oauth details have to be obtained from the service instance credentials created for SAP process Automation instance within SAP BTP.


The POST API URL is obtained from the deployed automation artifact within SAP Process automation. Kindly refer to   ‘Deployment and Notification trigger’  within SAP Process Automation configuration section below

The value mentioned against irpa-api-key is obtained from the deployed SAP process Automation artifact. Kindly refer to   ‘Deployment and Notification trigger’  within SAP Process Automation configuration section below. You can update the value once automation artifact is deployed.


The payload is also obtained from the deployed automation artifact. The below fields are passed as input variables to the automation artifact.

SAP Process Automation configurations

Navigate to the SAP process automation lobby section and create  Automation project.


Automation project creation


The respective steps to be performed in Successfactors system has been captured as various applications within the automation project.



Screen Captures

Login screen


Employee Profile screen

Navigation within the employee profile screen is captured as below


Employee profile


Workschedule  Screen capture



The Automation artifact is designed with  the above screen captures as below.


Kindly note that  in the START Application, i have provide the deep link to navigate directly to personal information section of the employee

Deployment and Notification Trigger

Once the artifact is tested locally , Press the RELEASE button and then press DEPLOY .

During Deploy option, select the option ‘Create a Trigger’ as this automation artifact would be triggered from SAP CAI.


Select the Trigger type as ‘API’ , automation artifact that has to be executed and confirm  .


Navigate to section Monitor from the overview page and click on the tile ‘Automations’ within the manage section.

This would display the details of the deployed artifact and also the POST URL which is used in the SAP CAI API connection section.

The payload to be used in SAP CAI is also provided in the details.

To get the API keys, navigate to the Settings sections and the keys can be created.



Notifiers can be created for the start, success and failure actions of the bot.

The details of deploying the artifacts along with creation of notifiers is mentioned clearly in the developer tutorial-Integrate chatbot with irpa



The below demo has been recorded as per the configurations above.



The above automations can also be performed by directly calling Successfactors API  within the automation artifact instead of executing the screen captures.  The blog–Let’s call iRPA 2.0 bot from CAI chatbot to update SuccessFactors  by Divya Tiwari  provides the necessary details to call the APIs.

The above automations can be performed with the below services as well

  • Using Business entity recognition along with SAP process Automation
    • An email message containing the details of shift change can be sent through BER and  the relevant APIs can be called in the automation artifact to perform the same steps of shift change
  • Using SAP workflow management feature of SAP Process automation
    • A Form can be configured within no time using the Workflow management feature and the inputs captured in the form can be passed on to the automation bot to trigger the process.
    • Creating your first SAP Process Automation project provides a wonderful overview of the functionalities.

Similar automations can also be developed for the below processes in Successfactors(SFSF)

  • Creation of banks both in SFSF and on premise payroll system with inputs from either chatbots or from email messages
  • Creation of wagetypes both in SFSF and on premise payroll  system . Though this is a very tricky scenario– new wagetypes which are an exact copy of the existing wagetypes  can be automated .

As the name suggests , the above requires either no code or low code to achieve the necessary automation in Successfactors.



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      Author's profile photo Paul PINARD
      Paul PINARD

      Great tutorial, thanks for posting Jose Jeyakumar Wilson!

      Author's profile photo Charles Jose
      Charles Jose

      User friendly

      Author's profile photo Mohankumar Rengaraju
      Mohankumar Rengaraju

      Hi Jose,

      Brilliant articulation & was very much excited to see the demo, it was amazing.

      Thanks for posting and sharing it.

      Author's profile photo Mallikarjuna Cherlopalle
      Mallikarjuna Cherlopalle

      Great Explanation  and Great Job Jose.

      Author's profile photo Joerg Schreiber
      Joerg Schreiber

      Good stuff! Thank you.

      Author's profile photo Sudhansu Sekhar Suna
      Sudhansu Sekhar Suna

      Hi Jose,

      Thanks for posting. Very informative.

      Author's profile photo Siddharth Soundararajan
      Siddharth Soundararajan

      Very clear explanation and easy to understand.

      Excellent work Jose 🙂

      Author's profile photo Paul PINARD
      Paul PINARD

      Congratulations for your win in the AI & Automation Tutorial Challenge!

      Author's profile photo Jose Jeyakumar Wilson
      Jose Jeyakumar Wilson
      Blog Post Author

      Thanks Paul.

      Author's profile photo Pedro Bigoli
      Pedro Bigoli

      Can you please share bot, make it public?