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Author's profile photo Monica Domingo

Application Performance Monitoring (APM) Value Accelerator


Dynatrace has been named a Leader among products in Application Performance Management (APM). These user ratings reflect the advantage of Dynatrace’s all-in-one-platform, which was made for IT, DevOps, and digital experience use cases, and built on a unified data model to enable increased automation and intelligence.

It is part of the Commerce Cloud environment and is automatically installed and configured with your Commerce Cloud installation. There is no additional license, setup or configuration needed; it is ready to use.

Provides full stack monitoring and visibility – from commerce front end to the back end, to the infrastructure, and to Commerce Cloud environments.

Thevalue accelerator document aims to:


  • Introduce high level capabilities of Dynatrace
  • Explain the value of the Dynatrace solution​
  • Explain how to get started with Dynatrace
  • Deep dive into some key capabilities of Dynatrace
  • Leverage resources that provide additional information


You can also find this document in the Customer Data solutions CX Value map Learning Journey  (value maps access required).

Please, contact the value map team for SAP Customer Experience solutions for guidance, or leave a comment in this post with your interests.


Mónica Domingo

Global Topic Owner – SAP Customer Experience Solutions

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