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Author's profile photo Sinead Cormican

SAP Litmos Support: All you need to know

Background

Litmos is an SAP acquired company. Since the acquisition in 2018, all new customers have signed contracts directly with SAP. In late 2021, legacy customers (those who signed contracts with Litmos before 2018) were migrated to SAP Support. This means they no longer receive technical support from Litmos and are now re-directed to contact SAP Support for assistance.

 

S-User IDs

S-User IDs have been issued to the listed Litmos contact of all Litmos Customers and legacy customers have received these S-User IDs to log into SAP Support. In some circumstances, Litmos users may not have received their S-User IDs, or do not know who their Super Administrator is, who is responsible for creating new S-User IDs.

Users can check if they already have an S-user ID, by going to https://accounts.sap.com/ and seeing if the account related to their email address starts with an “S”, followed by nine numbers.

If users have any doubt about how to identify who their Super Administrator is or what authorisations they need, please contact the Customer Interaction Center and we will be happy to provide this information.

Once an S-User creation request is successfully processed, within 24 hours the new user will receive an e-mail with an activation link, which is valid for 10 days.  If users have more than one S-User ID or use a P-User ID, they can use SAP Universal ID. Learn more here: Creation and Benefits of Universal ID. | SAP Blogs

 

Helpful guides for S-User IDs:

 

Technical Assistance

It is good to know that technical support for Litmos queries or any other technical issues is not provided over the phone. Litmos users are required to open a support ticket by logging into SAP ONE Support Launchpad using their S-User ID.  To open a support ticket, users can follow the steps outlined in the following KBA: 3135404. The common component for Litmos is LOD-SF-LIT.

 

Learning and Enablement

CIC has a recorded webcast specifically for new Litmos users and those who want to learn more about Litmos Support. Users can learn about all the SAP Support resources and tools that are available and how to successfully engage with our Support Organization. To access the Webcast recording please click here. More resources can be found in the following KBA.

 

We hope you found this guide helpful. Please know that the Customer Interaction Center is always happy to help and answer any questions you may have. You can contact us here; https://support.sap.com/en/contact-us/cic.html#section_42886245

If you have any questions, please feel free to ask us in the Q&A  All Questions in Customer Experience | SAP Communityand All Questions in Support Services | SAP Community

Read more Customer Interaction Center blog posts here!

 

 

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      3 Comments
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      Author's profile photo Barbara D'Alton
      Barbara D'Alton

      This is such a great blog Sinead.

      Author's profile photo Orla Folan
      Orla Folan

      Great blog Sinead. Shared a few times already 🙂

      Author's profile photo Ruisa Scheffel
      Ruisa Scheffel

      Great job, Sinead! Thank you for the useful information about Litmos!