SAP SuccessFactors Learning: Employee Centered Learning Experience

[karenperez]

Introduction

This blog post introduces you to the recently published SuccessFactors Implementation Design Principle (SFIDP) document: SAP SuccessFactors Learning: Employee Centered Learning Experience. Implementation Design Principle documents are owned and managed by SAP SuccessFactors Product Management who engage and collaborate with select, interested partners along with SAP Professional Service to tap the rich implementation experience that is distilled in the document after a formalized product review process before wider publication.

This IDP addresses design considerations to define a better user experience for the learners as well as make best use of the capabilities available to customers today to not only improving the learner experience but also meet business needs.

Business Requirements

Organizations of all sizes redine what a Learning Management System (LMS) is, what features it supports. as well as new ways to create and deploy learning to users as the learning needs constantly change in the environment. Learning Management Systems can support Microlearning, content curation and aggregation, machine learning (ML), artificial intelligence (AI), Learning Experience Platforms (LXP) among many others, In addition, the employees of these organizations are more eager than ever to learn and develop, and are looking to have more options than ever that will help them achieve their learning goals. Having the ability to engage your learners with robust capabilities that keep them coming back for more and creating a culture of continuous and scalable learning has never been more critical.
To support this need, enhancements to the learner experience are top of mind for many customers. Some have already invested in an LXP, whereas others are hoping to either implement one in the future or establish other user interfaces to improve the learner experience in order to pull learners to the learning system rather than push them there.

The SAP SuccessFactors Learning: Employee Centered Learning Experience IDP covers these topics and it is formatted in the following way:

In the Business Requirements chapter, we will find:

Learner Experience

This chapter covers the considerations on what are the key areas to consider when designing the Learning Experience, such as: Experience, Access, Context and Journey.

Learner Motivation

Here we can learn on how to start defining a Design Principle to understand the audiences and their motivations.

Next, in the Solution Overview and Concepts, we have a review to be familiar with what is available “out-of-the-box” from SuccessFactors Learning, listed below, that are necessary for designing a richer user experience:

Learning Landing Page:

• My Learning: where learners manage their assignments, check history, etc


• My Team: where managers can manage their employees’ assignments, approve learning, etc


• My Classes: where instructors can manage their tasks, such as seeing upcoming courses, taking attendance, record learning, etc.

Learning System Tiles

• Commonly Used Standard Tiles: My Learning Assignments, Learning History, My Curricula, Featured.

Custom Landing Pages

This subchapter present us the idea of building our own work spaces for tasks or information, by reusing both the standard tiles as well as custom tiles (all details about this subject can be found next chapter).

In the last chapter, Detailed Solution, you will find a rich list of use cases, together with sample codes, to help you to build your learning experience. The use cases includes:

Building Your Custom Tile(s)

Here you will learn all the details about the creation of a custom tile, including each field purpose and best practices to follow.

Image from Demo: Creation of Custom Tile Screen

Custom Tiles Examples

This may be one of the most important parts for those who are looking to build a new learning experience but still don't know where and how to start. This chapter presents several options of custom tile, including the code for your to use as a starting point when designing your owns. The custom tile + codes examples provided in the IDP are:

• Internal Direct Links Tile

Image from Demo: Internal Direct Link Custom Tile

• Images Tile

Image from Demo: Image Custom Tile

• HTML Table with Images and Text Tile

Image from Demo: HTML Custom Tile

• Embedded YouTube Video and Direct Link Tile

Image from Demo: Embedded Video Custom Tile

• JavaScript or Other Advanced HTML Tile

Image from Demo: JavaScript Custom Tile

• HTML Table with Images and External Links Tile

Image from Demo: HTML with Images and Links Custom Tile

Example of a Curated Learning Experience

In the last chapter we find some additional tips when designing a curated learning experience. The use cases presented in the IDP will all come with the details about the configuration used, this is to facility for you when creating yours. The IDPs covers:

• Example Configuration/Definition

• Additional Options

Image from Demo: Learning Page Sample

Conclusion

This document SAP SuccessFactors Learning: Employee Centered Learning Experience had a valuable contribution from SAP SuccessFactors Professional Services.

We hope this blog post has sparked interest in the subject and that the new IDP may help you understand how to best use the SF Learning functionalities and developed new ideas on how to improve the learners experience based on the use cases presented in the SF IDP. We recommend that you further explore the document for an in-depth discussion that will aid you in better product implementation, as well as help you align with the industry-leading practices. We look forward to your valuable comments/feedback/queries on this blog post.