RMA (Return Material Authorization) Process – Direct ship to vendor- 0007 Follow up activity.
A Return Material Authorization (RMA) is a transaction whereby the recipient of a product arranges to return goods to the supplier to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation within the product’s warranty period.
IN RMA we have multiple follow up activities performed.
- 0001 – Receiving to the plant
- 0005 – Ship to the vendor
- 0007 – Direct shipment to vendor
In this blog we will be discussing about the Direct shipment to vendor, the name itself indicates that the return goods will be directly returned from customer to vendor.
The steps performed in this process
Step – 1: Create Return order with reference to the Order document.
In the item selection , select the number of line items and quantities which to be done – RMA.
Click on Copy and execute, system will display the return overview screen
Enter the necessary details, the Follow up activity should be 0007 – Direct shipment to Vendor.
In the additional data Vendor & Supplier RMA are the mandatory fields to be added.
Save it, the Return order will be created.
Step – 2: Go to change View of the sales order – VA02
The returns sales order will have an ‘Approval Block’. If the block is removed, then a returns PO is created by the system automatically.
Remove the block and save the order.
Step – 3: Go to change View of the sales order – VA02
Go to the return overview tab, will display the Return Order, Return Purchase Order details.
Return PO is created.
Step – 4: Customer Refund Determination ( MSR_CRD)
In order to create a credit memo request, go to MSR_CRD – customer refund determination
Enter the Sales org and the Return order, click on execute
System will display the details
Click on the Create credit memo request
Step – 5: Create the Credit memo ( VF01)
Click on Save, credit memo will be created.
Step – 6: View Credit Memo – VF03
Step – 7: View return sales order (VA03)
If you check the return sales order and view the Returns Overview.
The processing status of the returns is still incomplete – MIRO for the Return PO to be completed.
Step – 8: MIRO for return PO
The MIRO Document will be created and blocked for the payment
Step – 9: MRBR – Release Block invoices
Step – 10: Go to display sales order – Document flow.
Is this standard functionality what you mention in the blog ?
Please show the configuration in SPRO ?
This is the standard functionality of the RMA process for one follow up activity - Direct ship to vendor.
We also have other follow up's.
Regarding the configuration, will share you in another blog.
does this require activation of advanced returns management business function?
Thanks for the detailed explanation.
What if we need to have replacement material from supplier instead of Credit. How to handle it?